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Generali Global Assistance

Our customers rated the provider
(4.57)
See reviews.

Travel insurance plans provided by Generali Global Assistance (Formerly CSA Travel Protection) are backed by their Customer Commitment to provide superior products and services, attentive customer care and personalized claims handling. With a Generali plan you can rest assured that they will uphold their reputation and stand by you in a stressful time to insure a smooth, in-house claims process.

About

Generali Global Assistance is a full-service travel insurance and assistance provider. Formerly doing business as CSA Travel Protection, Generali Global Assistance customers will receive the same outstanding customer service and travel insurance plans they have come to expect from the company over the past 25 years. Their Standard, Preferred, Premium, and Vacation Rental Damage plans are built on the diverse needs of today’s travelers.

As part of the Assicurazioni Generali Group—one of the largest insurance companies in the world—Generali Global Assistance prides itself on delivering a simpler, smarter approach to insuring and servicing millions of customers each year. Plans are underwritten by Generali U.S. Branch.

Like many other travel insurance companies, they provide a 24-hour emergency hotline from anywhere in the world to help customers access a global network of physicians and care providers. Customers also receive concierge services for a variety of traveling needs including pet relocation assistance as well as Identity Theft Resolution Services.

Unsure if a travel insurance plan is right for you, but want to take advantage of time-sensitive benefits? Generali Global Assistance offers a 10-day review period in most states and a 30-day review period for residents of Indiana. If you decide the plan doesn’t work for your needs at any time during the review period you can cancel for a full refund, provided you have not left for your trip or filed a claim.

Travel insurance coverages are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231, for the operating name used in certain states, please see Important Disclosures.

HIGHLIGHTS

  • 3 comprehensive plan options and a vacation rental damage option offered to provide superior coverage and services
  • 24-hour emergency and concierge services for your travel needs around the world
  • 10-day review period for a full refund of premium, provided you meet all requirements (state specific)

Customer Ratings and Reviews

Our customers rate the Generali Global Assistance on our site
(4.57) of 5
on average based on 14359 reviews.
A+
Better Business Bureau Rating
We have used InsuremyTrip many times and have always been satisfied with the plans. Our concern this time is not with InsuremyTrip but rather with Generali Global that carried the actual insurance plan. We used Generali also last year to cover our trip to Alaska and believe this was the source of the problem with this years trip to Brazil. I clearly selected Brazil as our destination for this year’s trip. However, Generali somehow used our last year’s destination of Alaska in setting up the plan. It is definitely my fault for not reading the resulting paperwork all to the end - too many error-free plans in the past. However the week before we were to leave I receive an email wishing us a good trip to...Alaska! A rush of emails and phone calls followed. I give credit to the excellent customer service of Generali in sorting this out. However in the end they could only “promise” the destination had been changed since they “had no available form” to guarantee the change in writing. Be aware of this and always check the complete description of the plan you purchase!
Jorge M.
The plan provided good coverage for the price. I felt the price was a little high, but compared to other policies, still a good value. Luckily I did not have to file a claim, so I can only judge value based on comparative pricing for similar protection
Daniel B.
It’s hard to review an insurance policy if you don’t need/use it. This policy was the best combination of coverage and price. It was less than half the price of the policy suggested by my travel agent, for the same coverage.
Drew M.
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