InsureMyTrip Blog

Debra, Customer Care Traveling during the winter holiday season can be exciting, but also frustrating. Most of our Package Policies cover a travel delay and/or a missed connection due to common carrier, such as an airline.

For example: You are scheduled to fly out of Boston with a connection in Colorado. Your plane from Boston leaves on time, but when you get to the Colorado airport all flights out are delayed due to inclement weather.
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Chris, Products Manager

Several of us attended the BIF-5 Conference last week and had our minds opened wide by some of the great stories told by the presenters, such as Patricia Seybold speaking about “Developing Change Agents to Spawn Grass Roots Innovation and Transformation in Africa.” One of her key points was that ground-up rather than top-down change has better, longer-lasting success. She went on to challenge the audience to think about how they could incorporate customer-led innovation practices in their organizations.

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John, Customer Care Manager

For about a year now, InsureMyTrip has included a link to a survey on all confirmations that are emailed to our customers following their travel insurance purchase. One of the questions asked on the survey is the following: “When you spoke to a customer care representative, was the representative a) helpful, b) efficient and c) professional?”

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Some important travel insurance terms you should be familiar with:

1. A.M. Best Ratings — Industry watchdog A.M. Best rates and assesses insurance companies’ financial strength and ability to meet their obligations to policyholders. InsureMyTrip.com features a user-friendly monitoring tool for consumers to check the A.M. Best Ratings of all the leading U.S. travel insurance companies before you purchase coverage.

2. Unforeseen — means not anticipated or expected and occurring after the effective date of the policy.

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Wayne, QA Web Engineer

Since this is my first post let me introduce myself.  I’m Wayne and I’ve worked for InsureMyTrip.com since July of 2006.  I started out as a Customer Care Representative where I helped customers with their travel insurance purchases.  In September of 2008 I joined the Quality Assurance team which allows me to take my customer care skills and use them to help with the process of improving our site for customers.  I love to travel and I love going to Walt Disney World.

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Becky, Insurance Analyst

An article posted on the BBC site today is titled “Travel chaos after Majorca bomb”.  As a result of a terrorist car bombing on the Spanish island of Majorca, airports and ports have been closed.   People who are on the island cannot get off, and anyone with plans to fly in now must make alternate arrangements.  Situations like this highlight one of the many reasons why travel insurance is so beneficial.  Nearly all package and travel medical plans on our site offer some protection for terrorism.  What does this mean for you exactly? Read the rest of this entry »

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Chris, Marketing

InsureMyTrip was recently named one of the best places to work in Rhode Island.

The award, sponsored by Providence Business News, recognizes companies that create a work environment supporting their most valued resource – a talented employee base.

Becky, Insurance Analyst

Imagine this.  You’ve finally departed for that two-week vacation you have been planning for months.  It’s two weeks away from work, and you are looking forward to some relaxation and some fun.  But then something unexpected happens.  On the plane ride you are seated near someone who is coughing, and obviously ill.  You arrive at your destination and learn you are being quarantined.  It could happen.  Just this week the State Department alerted Americans that China is imposing a seven-day quarantine on passengers arriving with a fever or flu-like symptoms in order to prevent the spread of swine flu.  Read the rest of this entry »