The purpose of this e-mail is to commend one of your service reps for the excellent service and the speed in which he handled my problem.

—Richard


Welcome

November 5th, 2008

John, Customer Care Manager

Hello and welcome to the InsureMyTrip.com blog!

Our goal with this blog is to provide our customers with yet another way to learn about travel insurance, and about InsureMyTrip.com.   We will have many contributors to this blog including employees from the Customer Care and Product teams, Technology, Marketing, and certainly our founders will have a lot to say.

We also welcome comments from you as this allows us to evaluate what we are doing well and where we can make improvements.  Without your thoughtful comments and suggestions, it would be most difficult for us to continue to provide the level of service that you all expect to receive from us.  Please know that, although Customer Care cannot solve every dilemma, we will listen to your concerns and do our very best to assist in any way that we can.

On behalf of the Customer Care team and everyone at InsureMyTrip.com, we are sincerely excited to share our thoughts and stories with all of you and look forward to reading your comments.

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