InsureMyTrip.com Customer Survey Results
September 22nd, 2009John, Customer Care Manager
For about a year now, InsureMyTrip has included a link to a survey on all confirmations that are emailed to our customers following their travel insurance purchase. One of the questions asked on the survey is the following: “When you spoke to a customer care representative, was the representative a) helpful, b) efficient and c) professional?”
The results show that 97% of those who called our Customer Care Center said yes to all three! I would just like to say thank you to all of the members of the Customer Care team for this great accomplishment and that is a pleasure to work with people who have such commitment and dedication to what they do. I would also like to share a few comments that were written in by our customers:
I was very impressed with your phone operators. They asked me information about my trip and suggested a plan for me. They were very courteous as well.
Your Representative was very courteous and knowledgable. VERY HELPFUL
Having traveled for many years, and having purchased insurance from various independent sites, travel agencies, and cruise companies, I think that InsureMyTrip.com beats them all. I am able to compare my options and then, if I still have questions, I can talk to a specialist. This time, because our trip involved some unique features, I spoke with a specialist first and she found what I wanted/needed immediately. InsureMyTrip.com offers a plethora of options and prices … and has friendly specialists to boot.
Even with these great results and comments, there is always room for improvement. We strive to accommodate our customers as best as we can and reach 100% satisfaction, so please continue to provide feedback to help us achieve that goal. You can leave a comment below or contact us.
February 3rd, 2010 at 11:18 am
You are absolutely right. Because of competition (and IMO, the Internet) you can find just about anything at multiple places of the same quality. The difference between one business and another that offer the same product is their customer service or call center. Dealing with a rude customer service rep or a call center rep that hates their job is extremely frustrating for a consumer. I highly suggest that all medium – large businesses invest in some sort of customer care program or call center services training.