I just wanted to email you to let you know about the wonderful service I received over the phone concerning my questions about travel medical insurance. The Customer Care representative was knowledgeable, patient, and extremely helpful. I will definitely be using your service again and recommending it to my friends and family.

—John


Weather, natural disasters and travel insurance

March 2nd, 2010

John, Customer Care Manager

The recent earthquakes, snowstorms and other natural disasters triggered an increase in calls to our customer care staff with questions about how travel insurance responds. The following highlights some features offered by most of our Package Policies.   Coverage applies to both pre-departure Trip Cancellation and post-departure Trip Interruption:

  • Your accommodation at your destination made uninhabitable by fire, flood, volcano, earthquake, hurricane or other natural disaster
  • Your home made uninhabitable by fire, flood, volcano, earthquake, hurricane or other natural disaster
  • Inclement weather causing a complete cessation of services of your common carrier

Since specific coverage differs by policy, make sure to view the coverage details prior to purchase or, if you prefer, speak to one of our licensed customer care representatives. As always, travel insurance covers unforeseen events so be sure to secure your insurance well in advance of your actual travel dates.

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1 Response

  1. Kevon Wells Says:

    I must say that the three reps that I have conversed with on three separate calls have been most courteous and have thoroughly answered each of my questions. They have made my purchase enjoyable and I assure you I will do business with you in the future and refer others. Thank you again for all of your help.

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