InsureMyTrip Blog

When we created our Ratings and Reviews forum, we didn’t know that in just one year, we’d receive 10,000 reviews of our products, making Ratings and Reviews on InsureMyTrip.com not just another tool for our users, but the largest collection of unbiased travel insurance reviews anywhere in the industry.

Thanks to our dedicated customers, we now have ten thousand (and still climbing!) pieces of valuable insight to help all the members of the InsureMyTrip community.  Ten thousand star ratings.  Ten thousand ways to differentiate between plans.  Ten thousand voices contributing to the conversation, sharing the good, the bad, and the ugly — all unbiased, unedited, and available to anyone who’s interested in what other travelers have to say about their insurance purchases.

In this day and age, hearing from others about their purchases is a crucial element in any online shopping experience.  With an important and often challenging product like travel insurance, it’s even more valuable to hear from your fellow travelers about the plans they’ve bought.  Which ones are the best value for the money?  Which offered the most comprehensive benefits?  Which have the most trustworthy and satisfactory claims processes?  Which companies, coverages, and plans can you trust?

No one wants to make a mistake when they’re buying insurance.  Thanks to all of the customers who have taken the time to add their reviews to our site, we now have ten thousand ways to help you get it right.  And because we’re so grateful to our wonderful customers for providing their feedback to benefit our whole community of travelers, we’ve partnered with Ten Thousand Waves Spa near Santa Fe, New Mexico to provide our lucky 10,000th reviewer with a weekend getaway.  Christine from Des Moines, Iowa has been offered the chance to relax with a loved one at the Japanese-style resort and spa and receive the full complement of services that Ten Thousand Waves has to offer.  Congratulations to Christine, and sincere thanks to Deborah Fleig and the entire team at Ten Thousand Waves for providing this generous prize.

Travel insurance is a relatively unique product — it’s highly individualized in both its necessity and its scope.  What may be of crucial importance to one traveler as far as insurance coverage is concerned may not even make the Top Ten list of needs for another traveler; what one policy has to offer may be ideal for my family, but not for yours.  InsureMyTrip’s Customer Care Center has been working with travelers for more than a decade to help them make decisions about their own travel insurance needs, and during that time, we’ve learned that there is almost never a one-size-fits-all solution.

Our passion has become helping every traveler find the perfect fit for his or her needs.  When we got to know the people at Meet, Plan, Go!, an organization devoted to helping those who want to take an extended sabbatical (or “career break”) from their day jobs to travel, it immediately became clear to us that this was a community of dedicated and passionate travelers with some very specific travel insurance requirements.  It’s no small thing to take the kind of leap of faith these career breakers must take — to organize a way to purposely leave behind everything familiar and strike out into the world for an adventure that might last months or even years.  We were inspired by their courage and their spirit, and we knew we had to find a way to help them secure their travels so they could fulfill their dreams without having to worry about illness, injury, or unexpected setbacks.

We’re pleased and proud to be the exclusive travel insurance provider for Meet, Plan, Go! After extensive planning and research, our Customer Care Center now has a dedicated hotline specifically for career breakers, and our representatives are thoroughly educated on the unique needs of those taking an extended leave so they can provide specialized service to the career break community.  We look forward to working with Meet, Plan, Go! and their members, and we thank them all for taking us with them.  Nothing excites us quite as much as being able to play a small part in someone’s grand plans.

To speak with one of our licensed Customer Care representatives about insuring your career break, call 885-773-9375.

CEO Jim Grace and John DiScala (aka Johnny Jet)

“What a special moment this is for me, to meet all of you.”

I know Jim meant it sincerely.  More than a decade after founding InsureMyTrip, Wednesday night’s Regional Customer Appreciation Dinner in Warwick, RI was the first opportunity he’s ever had to meet more than one or two of our travelers at a time.  It was also very likely the first opportunity he’s had to share a meal with them and listen to a phenomenal talk by superstar travel blogger Johnny Jet, who graciously accepted the invitation to join the party as the keynote speaker.

In the company of a room full of InsureMyTrip customers, Jim, along with many staff members from several departments, had the pleasure of learning about the people who keep our business alive and thriving.  Discovering the passion our customers have for travel was a renewed revelation for us; who would have thought that the majority of the people attending the dinner would have racked up at least 30 countries visited on their journeys?  Even more thrilling: one couple we spoke to was able to proudly proclaim that they had been to more than 70 countries in the world.  Seventy!  That’s more than Johnny Jet himself can claim (although I’m sure Johnny’s working on increasing his tally, probably daily).

Here’s the funny thing: We dreamed up this event because we wanted to give a little something back to all of you.  We wanted to recognize the loyalty of our customers and show even just a small number of you that we truly appreciate you.  It gave us all great pleasure to host a dinner for you, to introduce you to our friend Johnny Jet, and to present our prize winners, Mr. Sunder Kaveri and his lovely wife Kusum, with two round-trip tickets from Qatar Airways.  (We hope your trip to India is fabulous, Mr. and Mrs. Kaveri!)  But even though we thought it would be an evening about giving back to you, we were the ones who walked away feeling as though we’d gained something.

Sometimes, in the day-to-day routine, it’s easy to forget why we do what we do.  We come to work, we answer phones, we work on site features or IT support or communications efforts, we attend meetings and make presentations and check off our to-do lists.  As we’re going about the work that keeps InsureMyTrip running, we don’t always have the chance to stop and think about what’s behind each and every click on our site and every ringing phone in our Customer Care center.  What’s behind those calls and clicks are stories — the excited planning for your summer vacations, your honeymoons, your family reunions, your once-in-a-lifetime tours of Europe.  And by meeting some of you in person and sharing an evening with you, we were reminded of those stories and of that excitement, that passion for travel.  Your spark helped to reignite ours.

So thank you, travelers, for being a part of our community.  Thank you for your loyalty, thank you for your business, and now we’re happy to be able to say to at least a few of you: Thank you for your friendship.

Jim Grace and Johnny Jet with our Qatar Airways giveaway winner