InsureMyTrip Blog

Debra, Customer Care Traveling during the winter holiday season can be exciting, but also frustrating. Most of our Package Policies cover a travel delay and/or a missed connection due to common carrier, such as an airline.

For example: You are scheduled to fly out of Boston with a connection in Colorado. Your plane from Boston leaves on time, but when you get to the Colorado airport all flights out are delayed due to inclement weather.
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Chris, Products Manager

Several of us attended the BIF-5 Conference last week and had our minds opened wide by some of the great stories told by the presenters, such as Patricia Seybold speaking about “Developing Change Agents to Spawn Grass Roots Innovation and Transformation in Africa.” One of her key points was that ground-up rather than top-down change has better, longer-lasting success. She went on to challenge the audience to think about how they could incorporate customer-led innovation practices in their organizations.

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John, Customer Care Manager

For about a year now, InsureMyTrip has included a link to a survey on all confirmations that are emailed to our customers following their travel insurance purchase. One of the questions asked on the survey is the following: “When you spoke to a customer care representative, was the representative a) helpful, b) efficient and c) professional?”

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Some important travel insurance terms you should be familiar with:

1. A.M. Best Ratings — Industry watchdog A.M. Best rates and assesses insurance companies’ financial strength and ability to meet their obligations to policyholders. InsureMyTrip.com features a user-friendly monitoring tool for consumers to check the A.M. Best Ratings of all the leading U.S. travel insurance companies before you purchase coverage.

2. Unforeseen — means not anticipated or expected and occurring after the effective date of the policy.

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Becky, Insurance Analyst

An article posted on the BBC site today is titled “Travel chaos after Majorca bomb”.  As a result of a terrorist car bombing on the Spanish island of Majorca, airports and ports have been closed.   People who are on the island cannot get off, and anyone with plans to fly in now must make alternate arrangements.  Situations like this highlight one of the many reasons why travel insurance is so beneficial.  Nearly all package and travel medical plans on our site offer some protection for terrorism.  What does this mean for you exactly? (more…)

Chris, Marketing

InsureMyTrip was recently named one of the best places to work in Rhode Island.

The award, sponsored by Providence Business News, recognizes companies that create a work environment supporting their most valued resource – a talented employee base.

Becky, Insurance Analyst

Imagine this.  You’ve finally departed for that two-week vacation you have been planning for months.  It’s two weeks away from work, and you are looking forward to some relaxation and some fun.  But then something unexpected happens.  On the plane ride you are seated near someone who is coughing, and obviously ill.  You arrive at your destination and learn you are being quarantined.  It could happen.  Just this week the State Department alerted Americans that China is imposing a seven-day quarantine on passengers arriving with a fever or flu-like symptoms in order to prevent the spread of swine flu.  (more…)

A customer from Colorado recently took us up on our offer to stop by the office when visiting Warwick, and here’s what she had to say:

I wanted to thank you for giving me a tour of your office while I was visiting Warwick, Rhode Island.  I was amazed!  I pictured a small two man office but instead found a whole building with state of the art features.  The call center room with the wall/movie size computer screen monitoring all the latest infomation throughout the world was incredible.  I didn’t realize I could call in and talk to one of your 20 plus licensed insurance brokers if I had any questions.  Your independent server room with a window was unique.  I hope others will stop by to view your improvements.  I have a whole new appreciation for your business and am online right now to purchase insurance for our group of 12 on our upcoming cruise.  Thanks again! Jackie

Thank you Jackie! It’s always a pleasure to meet a customer.

Becky, Insurance Analyst

If you’re like many travelers concerned with Swine Flu (or the H1N1 virus), you have been keeping close attention to any and all news relating to the Swine Flu outbreak.  So you have heard that the World Health Organization has raised Swine Flu to a level 6 alert, meaning H1N1 is officially a pandemic.  Just what exactly does this mean with regards to your travel insurance? Well that depends on the the travel insurance provider that you have purchased a plan through.  The majority of providers on our site make no exclusions for pandemics, so the coverages remain intact, and the fact that Swine Flu is now a pandemic should not be of any concern to you if you purchased one of these provider’s plans.

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Melissa, Operations Analyst

Many people own timeshares and other people rent timeshares through either a rental agency or directly from the timeshare owner. Recently, we have been asked if this expense can be covered by travel insurance.  I have created 3 cases below which will hopefully help you if you are involved in a rented or owned timeshare property.

Are you renting a timeshare from a Realtor or website which specializes in timeshare rentals?

If so, you may want to cover the cost of the rental in case you are unable to travel. These types of rental agencies will give you a receipt and will have rules related to cancellation fees and penalties. If the cost of the timeshare rental is prepaid, non-refundable, you can insure the cost associated with this. Remember to include your airfare and additional prepaid non-refundable travel expenses so that if you are unable to travel for a covered reason (of course), you will be able to recover the entire cost of your trip.

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