MEDEX “Swine Flu” Released Information
MEDEX Insurance plans will cover emergency medical expenses related to Swine Flu if a member requires care during their covered trip dates. MEDEX policies will also cover trip cancellation if the individual is diagnosed with Swine Flu, or if they or a traveling companion are quarantined due to Swine Flu. There is no coverage for cancellation due to the fear of contracting Swine Flu. If you have questions about your benefits or need other assistance, please call the MEDEX Emergency Response Center 1-410-453-6330.
Can MEDEX help me identify the best hospitals and clinics to go to?
Yes, MEDEX clients can call our Emergency Response Center to hospital information. Clients with access to the MEDEX Member Center can log in online and find this information in the MEDEX 360ºm Global Medical Monitor portion of the site.
What should I do in case of an emergency because of the influenza?
MEDEX can help you locate preferred providers and assist with direct billing. It’s important to remember that when epidemic concerns exist, many local hospitals and doctors may still expect patients to pay cash upfront for services. With a higher influx of patients, cash payment is preferred and more expedient; this could be true for hospitals with which MEDEX already has billing arrangements.
Is MEDEX ready to support me for a medical evacuation?
MEDEX can always assist with evacuation if it is permissible by both the Mexican and US governments. The evacuation will be reviewed by our medical team and would take place only if it is medically necessary.
What should I do if I’m in Mexico and want to get home? Or if I have travelers in Mexico?
Any kind of travel during this epidemic is limited to government and airline rules and regulations. If you become sick, MEDEX will monitor your care, as we would during a non-epidemic situation.
