So nice to have a policy of follow-up to a client and wish them bon voyage. Thank you. Unfortunately, we had to cancel our plans. Your accounting department pleasantly refunded our premium weeks ago. I can assure you, we and our friends will be recommending you to others and will come back to you for our insurance needs.

—Joe


When Airlines Won’t Pay

July 16th, 2010

Bri, Marketing

I couldn’t help but notice that the NY Times recently ran an article about the frustrations travelers are experiencing lately, as airlines find ways to avoid taking any kind of responsibility for delays and cancellations that severely disrupt people’s plans.  As I read the article, a little voice in my head kept saying, “…but if you have travel insurance, you might be covered….”  But alas, the Times piece doesn’t mention travel insurance at all. Read the rest of this entry »

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Baseball Memories

July 12th, 2010

John, Customer Care Manager

InsureMyTrip recently ran a blog contest, in which employees were encouraged to submit posts for the blog in two different categories.  This post by Customer Care Manager John won in the “Personal Interest” category.  Congratulations, John!

To a lot of people, there is nothing more boring than watching a baseball game; in fact, I know several people who would rather watch the grass grow.  “They’re not athletes,” “they just stand around,” are some of the statements that I have heard over the years.  To people like me though, baseball is more than a game — it’s memories of childhood and innocence. Read the rest of this entry »

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Be Prepared for Summer Travel

July 12th, 2010

Becky, User Experience Analyst

InsureMyTrip recently ran a blog contest, in which employees were encouraged to submit posts for the blog in two categories.  The following post was the winner in the “Travel Insurance and Travel News” category.  Congratulations, Becky!

The start of the summer means the start of many people’s vacations.  While traveling is exciting and definitely something to look forward to, it can also be stressful.  Flying can be a hassle, and with the recent Spirit Airlines and British Airways strikes, you become painfully aware that there are so many things that can go wrong with air travel.  Travel insurance is a great tool when it comes to flying because package plans provide coverage for delayed or canceled flights.  These plans also protect you in the event that your baggage is lost or delayed.  And if your trip is interrupted due to a covered reason, there is coverage for that too. Read the rest of this entry »

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Supporting the Food Bank: InsureMyTrip Talks

July 6th, 2010

Bri, Marketing

I recently sat down with QA Engineer Wayne, who’s been mysteriously placing cardboard boxes in strategic locations around our office.  Rather than guess his purpose, I thought I couldn’t be the only one wondering what was up, so I decided to find out.  Good thing I asked: as Wayne began hanging posters advertising a great community service campaign, I realized that there are a lot of interesting things going on behind the scenes here at InsureMyTrip that are worth talking about. Read the rest of this entry »

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Find a Plan Quicker with Filters

June 21st, 2010

Chris, User Experience Manager

We just updated our quote results and comparison pages to allow you to filter results by plan type, coverage, provider, or cost. You can find the plan you need faster, without having to compare all plans.

A screenshot of the Coverage filter in action.

A screenshot of the Coverage filter in action.

With filters, you can

  • view only the plans that offer Cancel for Any Reason coverage, or
  • move the Cost slider down to view only plans costing less than $50, or
  • look at plans from a specific provider, such as CSA, Travel Guard, or any one of our companies.

Read the rest of this entry »

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You can have your choice for hospital of choice

June 18th, 2010

Bri, Marketing

We were pleased to note that respected travel guru Arthur Frommer had mentioned, on his official blog, the existence of “hospital of choice” plans among the smorgasbord of travel insurance options available to consumers.  Having the ability to request a particular hospital in the event that you have to be evacuated for medical attention during a trip is certainly a benefit worth pointing out to travelers.  However, Mr. Frommer’s article only mentions one specific company.  In the interest of sharing the wealth, we thought it was important to point out that, as a comparison website, we offer several choices from a range of companies.  We also figured that, while we’re on the subject, you might want to know exactly what Hospital of Choice means when you’re comparing travel insurance. Read the rest of this entry »

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We’re still a great place to work!

June 16th, 2010

Bri, Marketing

Devoted blog readers may recall that around this time last year, we posted an announcement of our ranking in the Providence Business News “Best Places to Work” listings. We’re pleased to report that, once again, InsureMyTrip has been honored with a spot in the top 10 of the Small Business category.

best-places-logo-large-2010The awards recognize those businesses in the state of Rhode Island that do the best job of promoting a positive workplace culture that supports and cultivates a vibrant, talented staff. Not to toot our own horn – PBN has already done that for us – but we’re thrilled to be able to share our enthusiasm for the work, the company, and the environment here at InsureMyTrip with the community at large. Congratulations to our fellow honorees, and many thanks to our staff and customers, both of whom play a critical role in making InsureMyTrip a company worth celebrating.

 

 

 

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Hurricanes, cruises, and travel insurance

June 9th, 2010

John, Customer Care Manager

Cruises tend to be popular with IMT travelers, and because so many of the most desirable cruise destinations are in potential hurricane hotspots, we often hear from customers who are hesitant to book a voyage for themselves or their loved ones at this time of year.  Fear not, cruise-goers: there are several travel insurance solutions that can make you feel more comfortable hitting the high seas. Read the rest of this entry »

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InsureMyTrip takes the National Hurricane Center by storm

June 4th, 2010

Vikki,  PR/Media Relations

To borrow a sentiment from my friend Gail in Customer Care, ‘I love my job!’ I mean, how do you not love something that provides really cool opportunities like visiting the National Hurricane Center (NHC) in Miami, Florida, where I was on Tuesday to hear science, technical, and administrative specialists talk about their forecast predictions for the 2010 Hurricane Season?

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10 years of InsureMyTrip.com: Where we’ve been, where we’re going

June 2nd, 2010

Bri, Marketing

Among the emails awaiting some InsureMyTrip staffers this morning was something very common, something that almost could have gone barely noticed in the rhythm of a day’s work.  A little email entitled “# of calls answered.”  It didn’t contain much information, just a number, followed by two words:

Record breaking.

The fact is, IMT’s Customer Care staff fielded a phenomenal number of calls last month, and it was a record.  But it wasn’t the first record-setting month this year. Read the rest of this entry »

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