The purpose of this e-mail is to commend one of your service reps for the excellent service and the speed in which he handled my problem.

—Richard


Posts Tagged ‘snow’

The Ripple Effect of Heathrow and Others

Monday, December 20th, 2010

Bri, Marketing

Thanks, Mother Nature.  Happy Holidays to you, too.

Pardon us for the moment of sarcasm, but the current insanity that’s happening at Heathrow — at last check, the airport has announced that fully less than 1/3 of its flights (both inbound and outbound) will be operating until after Christmas — is just one more major upheaval in a string of weather-related travel nightmares.  The 2010 Holiday Travel Season is upon us, and since Thanksgiving, the traveling public has been peppered with gloomy announcements of delays and cancellations, all courtesy of what meteorologists the world over are euphemistically calling “events.”  Yes, Mr. Weatherman, it’s pretty eventful out there. Continue reading “The Ripple Effect of Heathrow and Others” »

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Weather, natural disasters and travel insurance

Tuesday, March 2nd, 2010

John, Customer Care Manager

The recent earthquakes, snowstorms and other natural disasters triggered an increase in calls to our customer care staff with questions about how travel insurance responds. The following highlights some features offered by most of our Package Policies.   Coverage applies to both pre-departure Trip Cancellation and post-departure Trip Interruption: Continue reading “Weather, natural disasters and travel insurance” »

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When Mother Nature Wreaks Havoc

Thursday, April 9th, 2009

Vikki, Public Relations

Working in the travel insurance world as I do, you’d think I’d have a pretty good understanding of all things travel insurance. Actually, I guess I know more than I realize, but sometimes I’m slow to fully appreciate some of the neatest things about these products. For instance, coverage for natural disasters.

Over the past few weeks we’ve seen folks snowed in and flooded out in the Midwest, Mt. Redoubt erupting in Alaska, and of course that devasting earthquake in Italy. I know that for people with planned trips to these areas there are a number of covered reasons for cancelling them such as:

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