I really appreciate the service that the Customer Care representative has given me. I travel quite a bit and plan to use InsureMyTrip.com to handle all of of my travel insurance. Thanks so much!

—Helen


Posts Tagged ‘terrorism’

Should You Travel to South Korea?

Tuesday, April 9th, 2013

Image credit: Patriotmissile at the English Language Wikipedia, used under Creative Commons Attribution

As tensions escalate between North Korea and the rest of the world — most notably, its neighbor, peaceable South Korea — many travelers and American citizens abroad are beginning to wonder whether or not they’re really safe from the potential threat posed by Pyongyang.  As of today, the US State Department issued a statement which assures Americans that they are in no immediate danger, and that despite North Korea’s threats of “thermonuclear war” to be visited upon the South, no one needs to leave South Korea for safety reasons at this time.  Of course, that doesn’t fully allay the concerns of those who are already in South Korea, or who may be scheduled to travel there within the near future.

We’ve received many phone calls and inquiries about the position travel insurance holds on situations of delicate global security such as this one.  In short, the current situation can be broken down into two component parts: What’s happening today, and what may happen in the near future, if North Korea is to be believed.

As of today:
While the prospect of being an American in South Korea may be an uneasy one, according to the opinion of the State Department, there is no real imminent concern.  At this writing, the State Department has not issued either a travel alert or a travel warning regarding South Korea.  It’s worth pointing out, in any case, that the coverage offered by travel insurance policies even if there had been an alert or warning from the government would be somewhat limited and specific.

If you’re already there, while you should certainly exercise due caution, making the decision to curtail your trip and come home would be entirely up to you — and entirely on your dime.  If you’re planning to go there in the near future, your best bet is a travel insurance policy that offers Cancel for Any Reason (CFAR) coverage; with CFAR, you can make whatever decision is most comfortable for you regarding whether or not to fulfill your travel plans, as long as you meet the criteria for purchase eligibility as well as stay within the required window of time for cancelling your trip.

In the future:

Certainly, we wouldn’t want to speculate on what may happen, but many cautious travelers are already wondering how the situation might continue to unfold.  In the event that the State Department does, in fact, issue a travel warning, only a thorough reading of the terms of your specific travel insurance policy can answer any question about whether or not you’d be covered for cancelling your planned trip.  In most cases, travel insurance specifies that the warning would have to have been issued as the direct result of a terrorist attack on an itinerary city — a stipulation under which a threat by North Korea towards South Korea would not apply.

It’s also important to make note of the fact that if North Korean aggression escalates, and the worst — an outbreak of war between the neighboring countries — were to happen, war is typically a fully excluded reason for cancellation under the terms of most travel insurance policies.  While that’s bad luck for the traveler, again, CFAR coverage could possibly offer you the opportunity to cancel your trip regardless.

We should also note that there is some coverage available that may help if you’re already in South Korea at a time when war or particularly worrisome political violence has broken out.  Some travel insurance providers offer Non-Medical Evacuation coverage.  In plain terms, this type of coverage offers emergency evacuation to travelers who are facing immediate risk of harm due to circumstances such as civil, military or political unrest; natural disaster; or your declaration as a Persona non Grata by local authorities.  The coverage and stipulations vary by policy and provider, but in general, if the risk becomes great enough that either the host country itself or the U.S. State Department declares that American citizens ought to cease traveling in that region, the Non-Medical Evacuation Rider can be employed to assist you in getting to a safer location.

At this point in time, there is no reason to believe that any of the scenarios we’ve speculated upon are going to happen; we certainly hope fervently that all tensions subside quickly, and that South Korea remains a hospitable place for all travelers.  However, it’s important to be prepared for all eventualities. We offer everyone our best wishes for continued safety and security, and urge you to contact us with any questions or concerns you may have about the impact of this developing political situation on your travel plans.

 

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Travel Insurance: Not “why,” but “when”

Thursday, February 9th, 2012

Given the headlines of the past month or so, I doubt very much that I have to work very hard to convince anyone at this point that travel insurance is a good investment.   It seems that the “why” of purchasing travel insurance isn’t really the question anymore.  What may be more important at this point is the “when” to buy it; too often, well-meaning travelers miss out on excellent coverage options because of timing.

Between airline strikes, civil unrest, and of course, the terrible tragedy of the Costa Concordia, there have been more than enough examples in recent days of travel gone awry.  And as a result, the InsureMyTrip Customer Care Center has seen what we by now expect to see after major travel news hits the airwaves: a big increase in calls from worried travelers who want to buy insurance.

You might expect that an increase in call volume would make us happy; after all, InsureMyTrip exists to help people find the right coverage for their trips, and to provide them with the peace of mind that they’re traveling with a solid insurance policy in their back pockets…just in case.  Unfortunately, when an influx of news-related calls comes in to our phone lines, it’s not always possible for us to help every one of those callers find the right insurance policy.  Too often, we have to tell customers the simple, but painful, truth: “You waited too long.”

Too long for what?  Too long to be eligible for that Cancel for Any Reason benefit you really wanted; too long to buy a policy with a pre-existing conditions waiver that our Customer Care rep can see you definitely need.  Too long to get the correct insurance coverage for your specific trip, so that you’re left with fewer options where once there might have been a virtual buffet.

We’ve said many times that if a volcano erupts in Iceland, you can’t call us the next day to get insurance against that volcano’s effects.  I’m pretty sure that message has gotten through to a number of travelers by now.  But what we need to add is the following piece of crucial information: If you want to be covered for the greatest possible number of unforeseen events, if you want to have travel insurance that offers the highest level of service and benefits to you, or even if you just want to have every option available when you buy…it’s worth at least taking a look at the range of plans that are out there as soon as you’ve booked your trip.

On behalf of our Customer Care Center, I ask you all not to wait before looking into travel insurance.  Not a week, not a month, not until a few days before your trip if you can help it.  As the days beyond your first payment on your trip continue to elapse, your options for insurance slowly diminish.  And nothing is more disappointing to us, or to a traveler we’re trying to help, than to have to say “I’m sorry…if you had called a week ago, you could have gotten that, but now you’re past the window.”  You don’t have to wait until every detail of your travels has been planned and paid for; in fact, your choices will be at their most broad when you’ve just made the first payment on your trip.

So go ahead — call us when the rush of that first booking is still fresh.  Call us when you’re still excited about making your plans for a new adventure.  We can’t wait to hear where you’re going, and we hope as always that you’ll want to take us with you.

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TSA’s New Secure Flight Feature: Be Prepared

Wednesday, November 3rd, 2010

Bri, Marketing

You may have heard that the TSA has issued a new set of regulations for airlines and passengers, which went into effect on November 1, 2010.  While most of the news coverage about the switch has been focused on what will be happening from now on as you navigate the process of booking your flight and being cleared through security, we’ve noticed that the TSA itself is recommending that passengers who already have flights booked for departure dates after 11/1 take some action to be sure they’re cleared under the new Secure Flight guidelines. Continue reading “TSA’s New Secure Flight Feature: Be Prepared” »

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