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Posts Tagged ‘traveler’s rights’

TSA’s New Secure Flight Feature: Be Prepared

Wednesday, November 3rd, 2010

Bri, Marketing

You may have heard that the TSA has issued a new set of regulations for airlines and passengers, which went into effect on November 1, 2010.  While most of the news coverage about the switch has been focused on what will be happening from now on as you navigate the process of booking your flight and being cleared through security, we’ve noticed that the TSA itself is recommending that passengers who already have flights booked for departure dates after 11/1 take some action to be sure they’re cleared under the new Secure Flight guidelines. Continue reading “TSA’s New Secure Flight Feature: Be Prepared” »

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Delayed and Confused

Tuesday, August 17th, 2010

Bri, Marketing

It’s not uncommon for me to find, as I catch up daily on the blogs and news feeds of many in the travel industry, that there are people out there who have significant questions about travel insurance.  They range in specificity and validity, from the “Isn’t that some newfangled hoax?” variety to the “I’m puzzled, I’m frustrated, and I’m contacting a consumer advocate” category.  As with almost any industry or product imaginable, there are those who swear by travel insurance and those who steer clear.  I usually try to simply gauge the severity of the buzz around any particular message board or comment section and then move on to other things — often, other helpful consumers are already lighting up the same conversational arenas with very good answers or steering the chat in another direction before I can compose a response, and anyway, the best defense is a good offense. Continue reading “Delayed and Confused” »

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When Airlines Won’t Pay

Friday, July 16th, 2010

Bri, Marketing

I couldn’t help but notice that the NY Times recently ran an article about the frustrations travelers are experiencing lately, as airlines find ways to avoid taking any kind of responsibility for delays and cancellations that severely disrupt people’s plans.  As I read the article, a little voice in my head kept saying, “…but if you have travel insurance, you might be covered….”  But alas, the Times piece doesn’t mention travel insurance at all. Continue reading “When Airlines Won’t Pay” »

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