Debra, thank you so much for your prompt reply to my emails. In the way the number had been copied down, I was certain I had omitted part of it. I truly appreciate your replies, and am quite impressed with the service I've received thus far.

—Theresa

Travelex “Swine Flu” Released Information

Travelex Coverage for H1N1

For Travel Basic, Travel Select and Travel Max

With the re-emergence of the H1N1 flu, it’s important to keep in mind that Travelex provides coverage in many ways. Listed below are situations which may result from the H1N1 flu and how a Travelex insurance plan offers coverage.

If a traveler is contemplating cancellation:

  • Insured travelers who have contracted the flu prior to their trip departure and have been advised by their physician not to travel may be eligible for trip cancellation coverage.
  • Travelers who purchased the Cancel for Any Reason upgrade will be eligible for trip cancellation coverage under the provision of the plan.
  • Specific to Travel Select and Travel Max plans: Should the destination airport close and insured travelers are unable to reach their destination, the cancellation benefit for losing 50% or more of their covered trip may apply.
  • Insured travelers that are considering cancellation or have canceled arrangements due to travel restrictions, warnings or general fear of traveling are NOT eligible for cash reimbursement under the provisions of the base plan.

If a traveler is being quarantined:

  • Quarantine coverage is included under trip cancellation/interruption and trip delay benefits in the event a physician or government official quarantines the traveler for any illness they have or have not been exposed to which prevents traveling. The traveler does not have to be the direct individual with the medical reason causing the quarantine.
    • Quarantine means that the person is restricted to their home, a medical facility or other dwelling.
  • The following are a few examples of what is not considered a quarantine:
    • Restriction from entering a specific country or destination by a government official or airport.
    • Restriction from boarding a cruise ship, airplane, etc.
    • Itinerary changes due to closed ports, etc.

If a traveler gets sick with the H1N1 flu while on their trip:

  • Current insured travelers who become ill would be eligible for coverage under the trip interruption, medical expense and evacuation benefits of their plan up to the policy limits.
  • If any insured traveler has flu-like symptoms or who has been admitted to the hospital, please make sure to contact the assistance company listed below. Contact information is also stated on the traveler’s Confirmation of Coverage.

If a traveler transfers travel dates:

  • If the insured is allowed to transfer their travel payments (trip deposits or full payments) without charge, they can also elect to transfer the protection plan monies on the booking to the new travel dates as well. Typically the protection plan monies are non refundable inside the penalty period but Travelex is making an exception for this specific case.
  • Any expenses for change fees to move airfares to the new trips would not be covered, unless such move was predicated by the travel supplier’s cancellation of the original trip.
  • Transfers would only apply to trips that are booked within 12 months from the original departure date.
  • If the trip cost increases as a result of the transfer, then the insured will have to make an additional insurance payment to cover the full trip cost in order to best protect themselves. Note: travelers would need to make the purchase within the required time to continue to receive Cancel for Any Reason, pre-existing condition waiver and any other benefit with an advanced date purchase requirement.

24/7 Travel Assistance Services Included in Every Travelex Plan

For emergencies or travel assistance contact:

On Call International

Toll Free: 1-866-930-9806 (U.S. or Canada)

Collect: 1-603-328-1965 (all other countries)

For TraveLite and Travel Plus (OTPL 0809)

With the re-emergence of the H1N1 flu, it’s important to keep in mind that Travelex provides

coverage in many ways. Listed below are situations which may result from the H1N1 flu and how

a Travelex insurance plan offers coverage.

If a traveler is contemplating cancellation:

  • Insured travelers who have contracted the flu prior to their trip departure and have been advised by their physician not to travel may be eligible for trip cancellation coverage.
  • Should the destination airport close and insured travelers are unable to reach their destination, the cancellation benefit for losing 50% or more of their covered trip may apply.
  • Insured travelers that are considering cancellation or have canceled arrangements due to travel restrictions, warnings or general fear of traveling are NOT eligible for cash reimbursement under the provisions of the base plan.

If a traveler is being quarantined:

  • Quarantine coverage is included under trip cancellation/interruption and trip delay benefits in the event a physician or government official quarantines the traveler for any illness they have or have not been exposed to which prevents traveling. The traveler does not have to be the direct individual with the medical reason causing the quarantine.
    • Quarantine means that the person is restricted to their home, a medical facility or other dwelling.
  • The following are a few examples of what is not considered a quarantine:
    • Restriction from entering a specific country or destination by a government official or airport.
    • Restriction from boarding a cruise ship, airplane, etc.
    • Itinerary changes due to closed ports, etc.

If a traveler has purchased All Events Upgrade:

  • Travelers who purchased the All Events upgrade will be eligible for trip cancellation/interruption coverage under the provisions of the plan. Pertaining specifically to H1N1, cancellation due to fear of travel or loss of enjoyment are excluded from coverage.
  • Insured travelers are eligible for cancellation coverage due to travel restrictions or travel warnings under the All Events upgrade, according to the provisions of the plan.

If a traveler gets sick with the H1N1 flu while on their trip:

  • Current insured travelers who become ill would be eligible for coverage under the trip interruption, medical expense and evacuation benefits of their plan up to the policy limits.
  • If any insured traveler has flu-like symptoms or who has been admitted to the hospital, please make sure to contact the assistance company listed below. Contact information is also stated on the traveler’s Confirmation of Coverage.

If a traveler transfers travel dates:

  • If the insured is allowed to transfer their travel payments (trip deposits or full payments) without charge, they can also elect to transfer the protection plan monies on the booking to the new travel dates as well. Typically the protection plan monies are non refundable inside the penalty period but Travelex is making an exception for this specific case.
  • Any expenses for change fees to move airfares to the new trips would not be covered, unless such move was predicated by the travel supplier’s cancellation of the original trip.
  • Transfers would only apply to trips that are booked within 12 months from the original departure date.
  • If the trip cost increases as a result of the transfer, then the insured will have to make an additional insurance payment to cover the full trip cost in order to best protect themselves.

Note: travelers would need to make the purchase within the required time to continue to receive All Events, pre-existing condition waiver and any other benefit with an advanced date purchase requirement.

24/7 Travel Assistance Services Included in Every Travelex Plan

For emergencies or travel assistance contact:

MEDEX Assistance

Toll Free: 1-866-866-8155 (U.S. or Canada)

Collect: 1-410-308-2903 (all other countries)

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