|
Q.
|
I want to make sure that we choose a reliable insurance company. Are the companies on this website reputable?
|
|
A.
|
All of the companies on our website are rated by A.M. Best which is an independent organization that rates insurance companies according to their financial strength. You can see each insurance company's A.M. Best rating while comparing or viewing policies on our website.
Back to Top
|
|
Q.
|
How can I view the certificate of insurance for each policy?
|
|
A.
|
When viewing or comparing plans, click on the specific underlined plan name in the "Plan Name and Terms" category to view the entire certificate of Insurance.
Back to Top
|
|
Q.
|
Do I need to include all the travelers on the insurance policy?
|
|
A.
|
Yes, the policies that we provide are all "mandatory" policies, meaning that all the travelers must be included on the policy.
Back to Top
|
|
Q.
|
What is my Final Trip Payment Date?
|
|
A.
|
Your Final Trip Payment Date is the final date that your travel supplier (Hotel, Cruise line, Tour Operator) has provided you in paying for your trip.
Back to Top
|
|
Q.
|
I want to purchase one of the Group Package Policies however, I want to make sure I obtain the Pre-Existing Medical Conditions Waiver and Financial Default protection. How does this work?
|
|
A.
|
TravelSafe and Travelex include these coverages if you purchase your Group Package Policy before your Final Trip Payment Date; CSA Travel Protection includes them if purchased prior to or within 24 hours of your Final Trip Payment Date. Travel Insured requires purchase within 14 days of the First Trip Payment Date. Travel Guard has no set payment due dates, and will include these coverages if all prepaid and non-refundable trip costs are insured and everyone in the group is included on the policy.
Back to Top
|
|
Q.
|
What are trip cancellation penalties?
|
|
A.
|
The Trip Cancellation penalties are set and imposed by your travel suppliers and indicate the penalty amount should you cancel your trip prior to departure. Travel Suppliers include airlines, cruise lines, tour operators, hotels and other similar travel purveyors.
Back to Top
|
|
Q.
|
How do I get my policy?
|
|
A.
|
Once your payment is processed/received, cancellation penalties are approved (if required) and your group roster with names and dates of birth is received, you will be mailed or emailed your policy directly by the insurance company that you have selected.
Back to Top
|
|
Q.
|
How do I complete a group roster?
|
|
A.
|
Once your order is complete, you will receive a confirmation email from InsureMyGroup. A link will be provided on this email that will allow you to complete your group roster online.
Back to Top
|
|
Q.
|
Can I amend an online roster?
|
|
A.
|
Yes, you can make changes to a roster. If you are unsure of the information being entered when originally completing the roster, click on "save." This will allow you to go back and amend the roster when you are ready to finalize the information. Clicking on "submit" completes the process and will no longer allow you to make amendments to the roster.
Back to Top
|
