Didn't need to file any claims but the initial process was easy, and the people helpful.

It was a simple process which was helpful since it was a last minute thought for me.

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I was very pleased with the insurance package.

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My flight was cancelled, so I called and asked them what I should do and I was transferred 4 times. Nobody could help me. The claims department was closed. Luckily the airline put me on a different flight for no additional cost. I am not happy with the customer service from this company.

Luckily, I didn't actually need to use it. But this plan offered all the coverages I wanted at the most reasonable price.

SEVEN CORNERS ROUNDTRIP was the most unprofessional insurance company I have ever dealt with. Their customer service is worse than awful. I had a trip delay claim from early January. They took until mid March to re-imburse $64 of my $98 claim. They lost one receipt entirely and overlooked another. They never respond within the time frame they promise and offer nothing but long hold times and excuses. Thank God this was such a minor claim. I would never want to have to try to deal with them for anything major. I appealed through their cumbersome appeals process which was supposed to take 30 days. After 4 phone calls after the 30-day deadline I finally reached a supervisor who claims they are finally going to pay $2.21 of the disputed claim. They lost the receipt for $21.67 and are paying the $2.27 as $2.21 (don't ask me why - the receipt says $2.27 but they are insisting on paying it as $2.21). Can you imagine if you were waiting on hundreds or thousands of dollars in reimbursement from this company? I strongly recommend you buy your trip insurance from the next highest quote. ANYONE but SEVEN CORNERS. They take your money but offer no customer service and do not process claims promptly or pay them accurately!

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