I have now used your plan a few times and it covers my needs. But I would say to rate
it is difficult. The satisfaction lies in the service you provide if the emergency arises to use it.

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My wife, daughter and I were stranded in Wash,DC by a missed connection on our return @ 5:00PM, 1/1/13. After being told that there was no flight available until 8:30 AM on 1/2/13, and receiving no help from United Airlines, I called your 800 number at about 6:00PM. I had questions as to what expenses might be covered, due to the 15 1/2 hour delay. I was informed by your male agent that due to the holiday, the claims department was closed and I should call back 1/2/13. To make a loooong story short, we spent a miserable, cold night laying on hard seats at the airport. For the total cost of $261.00 I paid for the 2 policies, I could have taken a taxi to the Phila. airport. I spoke to your agent (Believe it was Paul) on 1/4/13 and he said your would have probably covered expenses for a hotel, meal, etc, if we had incurred them. I wish your first agent had told me this as laying on a bench at our age was not exactly a pleasure. Although this plan is excellent, your service was lacking and I believe at least a partial refund may be due.

Always have trip insurance since my mother was diagnosed with ovarian cancer several years back. We were never sure how she was going to hold up while we were away on vacation so having the insurance gave us peace of mind knowing we could come back if something had happened. Also used it several times for my daughter's sudden pop up strept throat occurrences where no American insurance was accepted. We paid up front and were always reimbursed upon our return. And when my father had an emergency gall bladder operation 4 days before leaving on one trip, his cost was totally reimbursed! Never ever will travel without!

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I found plan exactly what I wanted. I also appreciate the expert help from insuremytrip.com. They really know how to pick the specific plan for you.

The "killer" feature in your coverage is that it is good for a year, with a max of 70 days coverage for each individual trip. I will be setting off on another trip in the USA and the coverage is in place. Then in June I will return to Germany for almost two months, and the coverage is in place. Further your pricing seems quite fair when compared to other comparable plans. And I did contact your staff with a couple questions before I set off back in December. My questions were answered politely and in a straight forward way. Thanks.

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