No Review Submitted

I am unable to provide accurate ratings because I only had one interaction with the claims process and it was not satisfactory. From that one experience, I would have to guess about other possible claims. So, I don't feel qualified to rate the policy as a whole. It's possible that had I had other problems, the policy and process might have been much more satisfactory. Please read below.

As I traveled, I felt very secure with the plan. It was economically priced, and it covered many facets of travel. We were fortunate in that we didn't need to make any claims as we traveled.

However, our luggage did not return with us. We flew from Cape Town to Amsterdam. We had no luggage for customs in Amsterdam. We almost missed our flight from Amsterdam because it took so long to figure out that the luggage was gone and to figure out what to do about the situation.

We then flew from Amsterdam to Chicago and onto Salt Lake City. We were told that since SLC was our final destination, we needed to report the missing luggage in SLC.

When I called about the insurance coverage for delayed and lost luggage, I learned that your phrase "during the trip" meant that your coverage does not work if the luggage is lost upon our return trip. I thought that was not at all clear by the statement "during the trip." When I told the CSA agent that it was lost during the trip because it was lost before we ever reached Amsterdam, he said that he didn't think that would make a difference but that I could try to file a claim if I wanted to do that.

It has taken 48 hours for my daughter to hope to see her luggage. She has to miss a day of work to be at home when the luggage is delivered. The costs are mounting.

I'm disappointed to learn that the phrase "during the trip" does not include our return trip. To me, that is still during the trip. Even if the luggage had gotten as far as Chicago with us, it would still seem that to not show up just in SLC would constitute "during the trip".

Thanks for asking.

I wanted a better understanding of what I was buying (for five people) and I called two times. I was very impressed with the knowledge of your people. I have used you before and will again.

All of these products seem expensive, and it can be hard to differentiate between products. We went with Amex because of the brand.

No Review Submitted

Although we did not have to use this plan. Thankfully, the peace of mind knowing we had coverage while on vacation was brilliant! Thanks for the coverage. It made the vacation that much more enjoyable.

This insurance program is like all that I have ever had it is a waste unless you need it. If you need it is the best thing since sliced bread, this time I did not need the bread. So I wasted the bread

No Review Submitted

No Review Submitted

The process to buy the policy was simple & effectively executed. It didn't have all the elements I know to be important (having lived in the past in the countries to where I traveled on this trip). But, the purchase process is exactly the type one would hope for. I used an Agent rather than on-line as they were better at describing the policy. On-line descriptions are too vague / not clear.