Only real problem was our fault. We filed too late to get cover for pre-existing conditions under the health cover. In the end this wasn't an issue.

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I chose Travelex because they offer primary coverage.

Fortunately I didn't have to use the plan but felt safer having it.

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I have already recommended your services. Luckily, I have never needed to use the insurance your provide and that's a good thing! One of my travel-mates who flew into Barcelona, never got his luggage! I suggested he put in a claim -- he even packed his medication & never got that! My trip to Barcelona was uneventful (as I like them!) and the cruise from there to Miami was super. I'll be contacting you again! Thanks for the assurance you gave me.

It was a good decision that we bought CSA travel insurance for it changed Celebrity's participation to assist us in finding a Dr or a hospital on the next port we dock. We were supposed to pay Eu220.00 and Eu160.00 for taxi and dr's office visit only and the accompanying expenses on that visit. When Celebrity cruise line found out we have travel insurance, they informed us that the ship will take care of any expenses from then on( informed us that same night).
It became hopeful for us but to reach or contact US was not at all easy, I have to stay at the concierge's counter all afternoon just to reach you because of inaccessibility of signal from ship at sea.
This is a travelers nightmare if we are able to reach you. The Concierge Lady Anca at Solstice was very helpful, patient and ever willing to help us.
With all that has happened during our trip, I must say it's good to have travel insurance every time you travel ESP European countries. All I can say is that for any travel insurance to get more involved in cruise ship
Excursions and provide warnings or awareness on the places the ship's or any online vacation excursion offerings because all they want is sell the traveler the excursion for a fee and no fore-warnings of what it entails to the traveler like Kotor and Pompei specifically. Also CSA was unwilling to alleviate hardship and suffering for my husband and me to travel close to each other since it was too much of a discomfort for my husband and to the person next to him in the Business class section because I was there to check on him always during that long haul flight from Barcelona to Miami. Those people don't need to be subjected to sit next to a handicapped and my husband heard unsavory comment from a lady next to him.
I sure hope this would come to your attention for insured's future planning of trips or any others future travels. Thank you for prompt action on the incident and will check out more details on travel insurance on our next travel, God willing.
All my best,
Aurelia
Cruise on Solstice Celebrity Mediterranean