So nice to have a policy of follow-up to a client and wish them bon voyage. Thank you. Unfortunately, we had to cancel our plans. Your accounting department pleasantly refunded our premium weeks ago. I can assure you, we and our friends will be recommending you to others and will come back to you for our insurance needs.

—Joe

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4.4 out of 5 stars. 4.4 out of 5 stars. 4.4 out of 5 stars. 4.4 out of 5 stars. 4.4 out of 5 stars.
average rating
for 83 reviews
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Coverage
4.6 out of 5 stars. 4.6 out of 5 stars. 4.6 out of 5 stars. 4.6 out of 5 stars. 4.6 out of 5 stars.
Value
4.3 out of 5 stars. 4.3 out of 5 stars. 4.3 out of 5 stars. 4.3 out of 5 stars. 4.3 out of 5 stars.
Claims
2.9 out of 5 stars. 2.9 out of 5 stars. 2.9 out of 5 stars. 2.9 out of 5 stars. 2.9 out of 5 stars.
Satisfaction
4.5 out of 5 stars. 4.5 out of 5 stars. 4.5 out of 5 stars. 4.5 out of 5 stars. 4.5 out of 5 stars.
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83
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Showing reviews for trips to Thailand  Show All
review by
Karen
on

for a trip to
Thailand

CSA Travel Protection Custom Luxe
1.50 1.5 out of 5 stars. 1.5 out of 5 stars. 1.5 out of 5 stars. 1.5 out of 5 stars. 1.5 out of 5 stars. average rating
Coverage
2.0 out of 5 stars. 2.0 out of 5 stars. 2.0 out of 5 stars. 2.0 out of 5 stars. 2.0 out of 5 stars.
Value
2.0 out of 5 stars. 2.0 out of 5 stars. 2.0 out of 5 stars. 2.0 out of 5 stars. 2.0 out of 5 stars.
Claims
1.0 out of 5 stars. 1.0 out of 5 stars. 1.0 out of 5 stars. 1.0 out of 5 stars. 1.0 out of 5 stars.
Satisfaction
1.0 out of 5 stars. 1.0 out of 5 stars. 1.0 out of 5 stars. 1.0 out of 5 stars. 1.0 out of 5 stars.

Karen would recommend this plan to a friend or relative.
No Review Submitted
1 of 9 people
found this review helpful
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Note: This review is for an earlier version of the plan.
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review by
Teresa
on

for a trip to
Thailand

John Hancock Silver
5.00 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. average rating
Coverage
5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars.
Value
5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars.
Claims
no claim filed
Satisfaction
5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars.

Teresa would recommend this plan to a friend or relative.
Thankfully, I did not need to use the plan, however, I was at ease, knowing that if I needed it..It was there for me.
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review by
Linda
on

for a trip to
Thailand

Travelex Travel Basic
5.00 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. average rating
Coverage
5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars.
Value
5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars.
Claims
no claim filed
Satisfaction
5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars.

Linda would recommend this plan to a friend or relative.
No Review Submitted
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Note: This review is for an earlier version of the plan.
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review by
Julie
on

for a trip to
Thailand

Global Alert! Preferred
3.00 3.0 out of 5 stars. 3.0 out of 5 stars. 3.0 out of 5 stars. 3.0 out of 5 stars. 3.0 out of 5 stars. average rating
Coverage
4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars.
Value
5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars.
Claims
1.0 out of 5 stars. 1.0 out of 5 stars. 1.0 out of 5 stars. 1.0 out of 5 stars. 1.0 out of 5 stars.
Satisfaction
2.0 out of 5 stars. 2.0 out of 5 stars. 2.0 out of 5 stars. 2.0 out of 5 stars. 2.0 out of 5 stars.

Julie would recommend this plan to a friend or relative.
I have purchased this plan twice for two different trips. On the first trip, I got very ill and ended up making a claim for a doctor visit. It was paid right away with no trouble. So I bought the same plan again for a trip to Asia, having had a good experience the first time.

On the second trip, we had to make alternate plans on the fly (while abroad, mid-trip) after extreme flooding made one of our original destinations unsafe. We did not get prompt or useful advice in advance from the insurer regarding what they would cover, so we changed our plans in the most economical way we could manage, while still salvaging that part of the trip. After we submitted our claims, the insurer rejected our claims entirely, denying coverage under provisions that were not applicable to our claims and failing to address the provisions that were applicable. I called and spoke to them; they persisted in denying our claims. I sent them a letter explaining what provisions we were claiming under; they sent a letter back denying our claims without addressing my explanations or the applicable policy provisions. They then refused to reconsider when I submitted an appeal. I then filed a claim with my State agency regarding the insurer's handling of my claim. Lo and behold, our claims were immediately paid.

I guess the moral of this story is to hope that nothing goes wrong when you buy trip insurance, but if you buy this plan and something does go wrong, you better hope it's something straight-forward like needing a doctor's visit, and not that you have to re-route your trip due to a natural disaster. This company did not care to read and apply its policy provisions when processing our claims, nor did they give an intelligible or coherent response to our correspondence regarding our claims. They only paid our claims after the state oversight agency began an investigation into my complaint. Poor form indeed.
26 of 27 people
found this review helpful
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Note: This review is for an earlier version of the plan.
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review by
DARVIS
on

for a trip to
Thailand

FrontierMEDEX TravMed Abroad
4.33 4.3 out of 5 stars. 4.3 out of 5 stars. 4.3 out of 5 stars. 4.3 out of 5 stars. 4.3 out of 5 stars. average rating
Coverage
4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars.
Value
5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars.
Claims
no claim filed
Satisfaction
4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars.

DARVIS would recommend this plan to a friend or relative.
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review by
Virginia
on

for a trip to
Thailand

Travel Guard Silver
5.00 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. average rating
Coverage
5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars.
Value
5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars.
Claims
no claim filed
Satisfaction
5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars.

Virginia would recommend this plan to a friend or relative.
Thank heavens I did not have to use the plan!!!!!
Thus, I am not that knowledgeable regarding the plan, except the agent helped me choose it on the basis of reasonable cost for the services provided, including waiver of previous conditions(?)
I have the same plan for a trip in April !
Please note I was satisfied on the basis I did not have to use coverage so ratings above are not bases on experience with plan...luckily
1 of 2 people
found this review helpful
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Note: This review is for an earlier version of the plan.
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review by
Kathryn
on

for a trip to
Thailand

American Express Global Travel Shield Classic
3.50 3.5 out of 5 stars. 3.5 out of 5 stars. 3.5 out of 5 stars. 3.5 out of 5 stars. 3.5 out of 5 stars. average rating
Coverage
5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars.
Value
4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars.
Claims
2.0 out of 5 stars. 2.0 out of 5 stars. 2.0 out of 5 stars. 2.0 out of 5 stars. 2.0 out of 5 stars.
Satisfaction
3.0 out of 5 stars. 3.0 out of 5 stars. 3.0 out of 5 stars. 3.0 out of 5 stars. 3.0 out of 5 stars.

Kathryn would recommend this plan to a friend or relative.
No Review Submitted
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Note: This review is for an earlier version of the plan.
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review by
Jeffrey
on

for a trip to
Thailand

FrontierMEDEX TravMed Choice US
4.33 4.3 out of 5 stars. 4.3 out of 5 stars. 4.3 out of 5 stars. 4.3 out of 5 stars. 4.3 out of 5 stars. average rating
Coverage
4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars.
Value
4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars.
Claims
no claim filed
Satisfaction
5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars. 5.0 out of 5 stars.

Jeffrey would recommend this plan to a friend or relative.
No Review Submitted
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Note: This review is for an earlier version of the plan.
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review by
Harry
on

for a trip to
Thailand

John Hancock Bronze
4.00 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. average rating
Coverage
4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars.
Value
4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars.
Claims
no claim filed
Satisfaction
4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars.

Harry would recommend this plan to a friend or relative.
No Review Submitted
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review by
Bonnie
on

for a trip to
Thailand

Seven Corners Roundtrip Choice
4.00 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. average rating
Coverage
4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars.
Value
4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars.
Claims
no claim filed
Satisfaction
4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars. 4.0 out of 5 stars.

Bonnie would recommend this plan to a friend or relative.
My trip was awesome and I did not need to use the insurance plan that I had purchased. But it gave me peace of mind to know that I had it. The customer service department was very helpful in reviewing the various plans that were and available and finding the right one for me.
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Note: This review is for an earlier version of the plan.
  • Kathy Haught
    Seven Corners
    Photo
    Hello!

    That's wonderful that you had a great trip. I'm really happy that our Customer Service unit was able to help you with your travel insurance.

    Please don't hesitate to let us know if you need any further assistance!

    Thanks so much!
    Kathy
    Jan 27,2012
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