Hard to say how satisfied since I didn't file a claim. Website is easy to use

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We never had a problem with InsureMyTrip.
We are always able to find a policy to suit
our trips.

My wife, daughter and I were stranded in Wash,DC by a missed connection on our return @ 5:00PM, 1/1/13. After being told that there was no flight available until 8:30 AM on 1/2/13, and receiving no help from United Airlines, I called your 800 number at about 6:00PM. I had questions as to what expenses might be covered, due to the 15 1/2 hour delay. I was informed by your male agent that due to the holiday, the claims department was closed and I should call back 1/2/13. To make a loooong story short, we spent a miserable, cold night laying on hard seats at the airport. For the total cost of $261.00 I paid for the 2 policies, I could have taken a taxi to the Phila. airport. I spoke to your agent (Believe it was Paul) on 1/4/13 and he said your would have probably covered expenses for a hotel, meal, etc, if we had incurred them. I wish your first agent had told me this as laying on a bench at our age was not exactly a pleasure. Although this plan is excellent, your service was lacking and I believe at least a partial refund may be due.

To be honest, since I did not have an opportunity to file a claim, I am still somewhat at a loss for knowing whether or not Travel Guard Gold plan was a worthwhile investment at all. Of course, the best case scenario is never needing to use the insurance one purchases. However, I really can't give you much feedback on your product, other than the website and the actual purchasing experiences, which was fine. The listing of benefit levels for the different insurance types offered was helpful.