Allianz Global Assistance
Allianz paid me for airfare, but not lodging, which was non-refundable by the time I had to cancel because of my serious injury. They kept telling me that my document was not satisfactory. Their settlement letter even indicated that I could contact the state's Dept. of Insurance if I disagreed. As my last desperate attempt with Allianz, I wrote them a letter which I mailed as well as submitted online, followed by another phone call. I finally got a customer care rep. who would connect me to an agent. This call took 58 minutes. A check was issued a few days later. Two months of unnecessary frustration.
Chizuko K. would not
recommend this plan to a friend or relative.
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