This plan did not require processing the claim through our personal health insurance; thus, we submitted our request for reimbursement of medical expenses incurred on our trip directly to Travelex. Our claim was approved and we eventually received our refund.
During the month that transpired from when I mailed the claim to receipt of a check, I called twice to track status of the claim. I called a week after mailing the paperwork to confirm that it had been received. The claims representative told me that processing would take 3 weeks. I called again at the 3 week mark and was told that a decision would be made by the end of the week. I told the claims representative that I was shopping for travel insurance for two international trips that we plan to make next year and that I was hesitant to use Travelex again due to the extended processing time for claims. Her response was "you can do what you want, but claims processing takes 3 weeks." I was quite taken aback at this response, I have worked in Customer Service and I would never put off a customer as she did.
I might use Travelex again if the price is right and the coverage is appropriate for our needs. I will have to prepare myself, however, for less that professional service from the claims department representatives if need arises to contact them.
John B. would
recommend this plan to a friend or relative.