CSA Travel Protection Custom
I have to say that I am glad I bought trip insurance from CSA Travel Protection as our planned trip along the Aleutian Islands was canceled by the Alaska Marine Ferry. In fact, several sailings were canceled because the ship, the Tustumena, had several unforeseen repair delays while in dry dock for scheduled maintenance. But I also have to say that I am disappointed in CSA Travel Protection as they at first rejected my claim for our trip cancellation. CSA claimed “scheduled maintenance” was not an unforeseen event and therefore not a covered event. Thus they could not reimburse me for our nonrefundable airline tickets. A covered event had to be a “mechanical breakdown” (unforeseen). Though there was no ship for us to sail on, it was my problem and not theirs. I had to contact the Alaska Marine Ferry to confirm to CSA that the several delays were due to unforeseen repairs and not just routine maintenance. Thus with it affirmed that the delays were of a “mechanical breakdown” nature, CSA then approved my claim. I would have thought this would have been a logical conclusion to explain why the sailing cancellations happened. The Alaska Marine Ferry would not have sold passage if the repair delays were “foreseen.” CSA Travel Protection did “come through” and paid my claim but, it left me rather disappointed with CSA’s first response.
kendall j. would not recommend this plan to a friend or relative.
17 of 17 people found this review helpful