Global Travel Shield Classic
System for processing my claim, and personnel assigned to my claim were inflexible and less than fully helpful.
First problem experienced was claims forms were not emailed or USPS mailed to me in timely manner despite AMEX representatives' telling me twice that "they were in the mail". (Established claims in mid May...at the end of May we were still waiting arrival of claim documents. Eventually, I was told their email server does not always communicate with my email server - Comcast. I was not told of this problem when I gave them my email address.) We finally received email with claims forms in early June. I promptly submitted requested documentation to AMEX.
Then the second problem arose...AMEX did not scan all my submitted documents into their system. The scans of at least two important pages were blank in their system. Those pages became major issues to my adjuster and she stopped the adjusting process. No feedback from adjuster to me that there were issues and the process was stopped!! Once I figured out there was a problem, I was told to resubmit the "blank" pages. (Their error results in more work/expense for me!)..
A side irritant was I started receiving confusing communications from AMEX telling me my claims were closed because I did not provide them documentation. This despite the fact that I had weekly communications with their representatives about my claims. Very frustrating.experiences.
Eleven weeks after opening our claims AMEX's adjuster approved about 2/3's of claim and sent me two checks as settlement.
One claim they would not pay was cell phone calls from Copenhagen which were made to cancel reservations, change airline flights, and contact family re their and our plans. Without these calls I would have incurred additional cancellation expenses totaling at least $500 which would have been covered by AMEX. So I spent a small amount on cell phone charges to save them a large amount of money. When I asked why cell phone charges were not covered...I was told those expenses weren't noted in my policy. When I asked where I could go "on line" to see wording of the policy I was told it isn't on-line...they would mail me a copy of the policy. A copy of my policy never arrived. Go figure....!
JOHN N. would not
recommend this plan to a friend or relative.