We boarded our flight in Chicago. The pilot made an announcement that upon landing in Chicago a bird flew into the engine. They needed to get a special ladder truck to inspect the engine for damage; and if there was, our flight would have to be canceled for safety sake. As we sat for about 2 hours on the ground, I thought what would we do if our flight was canceled? How does this trip insurance come into effect? This was a perfect time to check it out. I first called the Customer Service number, but there was a wait time before an agent could handle my call. I decided this was probably not the correct department to call in this situation so I hung up and called Claims. The man was very informative and knowledgeable. I was impressed even though my call was a what-if call. We had a few days before our cruise would leave so we might be inconvenienced, but not miss the most important part of our trip. There was no engine damage done, they restarted boarding, and we took off. As a special note, upon landing at LaGuardia in NYC an announcement was made to please allow passengers in the back of the plane to deplane first as they had to make a cruise. As these passengers were slowly making their way past us, we struck up a conversation. It was about 2:20 p.m., and they had to get their luggage and then travel to I think, Bayonne, NJ to board their ship scheduled to leave at 4:00 p.m. Even if we landed at our proper time of 1:20 p.m., they weren't going to make it. I don't know who booked their flight, but in today's low inventory/delayed flights world, you should arrive for a cruise at least 1 day before. I'll bet they didn't have insurance either.
Barbara D. would
recommend this plan to a friend or relative.
2 people found this review helpful