I purchased this policy on 12/26/10 for a trip on 06/30/11
On 06/24/11 Air Tahiti Nui (the carrier we were flying)
pilot union issued a five day notice of intent to strike.
Upon contacting Travel Guard to inquire coverage of this event, I was informed that Air Tahiti Nui was on
their exempt "strike list" This so called list did NOT appear in their eleven page description of coverage.
It was located in a drop down menu on their web site. Deceptive practice #1
After speaking with a Travel Guard rep I was informed
Air Tahiti Nui was listed because of an unresolved strike dating back to 5/10.
After speaking with an attorney who was familiar with
French labor union law his research found that the 5/10 labor dispute was indeed officially resolved.
The Travel Guard rep was misinformed.
Our policy should have covered this new strike.
Bottom line is this company needs to make clear in their description of coverage of this list on exempted carriers. If it had I would have not purchased it.
This whole experience brought on a week of unnecessary stress before our trip.
The airline did go on strike but covered the flights with a chartered plane from a sister carrier.
I will NOT use your site for future travel insurance needs before I receive an apology and explanation from Travel Guard.
This was a miserable experience. Not to be repeated.
Edouard C. would not
recommend this plan to a friend or relative.
4 people found this review helpful