Travel Insurance Reviews

To find the right travel insurance plan, you want to know which plans have worked best for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site.

You can filter reviews by selecting categories on the left. To see only reviews by people who filed claims, select the Filed Claim option.

Customers rate our travel insurance plans
( 4.58 out of 5)
based on 28,025 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
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Filed claim
AXA Assistance USA Platinum
I bought coverage for Cancel For Any Reason. I later read the policy, it only provides coverage for cancellation caused by an event which is not otherwise covered. The title suggests that you can choose to cancel for any reason. The actual coverage would require proof that is was compelled and you had no choice. This is very misleading and deceitful.
Charles R. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
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Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. If you meet the requirements for Cancel For Any Reason, and you pay the necessary premium to add it on to your policy, you can cancel your trip for any reason to be reimbursed 75% of the prepaid and non-refundable trip cost. When using Cancel for Any Reason, AXA Assistance USA does not require the customer to disclose the reason they cancelled the trip, and they do not require proof of the event which caused the cancellation. Any reason not otherwise covered by the plan, literally means any reason. If you cancel the trip for a covered reason under Trip Cancellation, and you prove the event, reimbursement is 100% of the pre-paid and non-refundable trip cost.

    Here are the requirements for the Cancel For Any Reason benefit on the AXA Assistance USA Platinum plan:

    "This coverage is Optional and must be shown on Your Confirmation of Benefits.

    If You are prevented from taking the Covered Trip for any reason not otherwise covered by this policy, We will reimburse You or Your designated representative for 75% of the prepaid, forfeited, non-refundable Payments or Deposits for the Covered Trip arrangement(s), provided the following conditions are met:

    (a) this coverage is purchased within 14 days of the date the initial Payment or Deposit is paid and You insure the cost of any subsequent arrangement(s) added to the same Covered Trip within 14 days of the date of Payment or Deposit for any subsequent Covered Trip arrangement(s); and

    (b) this insurance coverage is purchased for the full cost of all non-refundable prepaid Covered Trip arrangements; and

    (c) You or Your designated representative cancels the Covered Trip no less than 2 days prior to the Scheduled Departure Date.

    This coverage will be terminated and no benefits will be paid if the full costs of all prepaid, non-refundable Covered Trip arrangements are not insured. Any premium paid for this coverage will be refunded."

    In the future, if you have any questions or concerns about our products, please call us at 800-487-4722. Our representatives are available 7 days a week to assist our customers. We look forward to assisting you in the future.
    Jul 14,2015
  • Gina Sullivan
    AXA Assistance USA
    Photo
    We apologize for any confusion regarding the language in the policy. The restrictions of trip cancellation due to an event apply to the included Trip Cancellation benefit and not to the optional benefit of Cancel for Any Reason available as an upgrade. We would be happy to explain the coverage in more detail to alleviate any concerns you may have now or in the future.
    Jul 16,2015
CSA Travel Protection Custom
Extremely quick and efficient processing with a reasonable amount of paper work. Very professional service.
Asya H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
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  • Empty Comment
The trip included a
CSA Travel Protection Custom
Did not need to use plan, but was confident that I was covered for all emergencies. Have use this plan in the past as well.
Lynn r. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
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  • Empty Comment
The trip included a
CSA Travel Protection Custom
I felt good having it just in case.
Lindsey W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
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  • Empty Comment
Travel Guard Gold
It was quite comforting to know that we were covered if something should go wrong. As it turned out, we did not need to take advantage of the insurance, but it came close a couple of times. Traveling is fun, but sometimes stressful. It was nice to not be stressed about things like trip interruption and missed connections.
Nora K. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Note: This review is for an earlier version of the plan.
  • Empty Comment
InsureandGo Global Silver
This plan offered the coverage we wanted at a very reasonable price.
Gordon F. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
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Note: This review is for an earlier version of the plan.
  • Empty Comment
Travel Guard Basic
The process of obtaining the coverage was straight forward and easy to follow. Customer service satisfactory and helpful.
Alan P. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
HCC Medical Insurance Services Atlas International
It was a comfort to know that the insurance was there if we had needed it.
Alan S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
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Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
Global Underwriters Diplomat International
Agent was very helpful, professional and courteous with the selection process. Our experience has always been most positive.
Fortunately, no claim on policy was necessary.
Thanks for the great service and products.
Lawrence G. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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  • Empty Comment
The trip included a
InsureAssist TravCan Premier
I was pleased with the ease of comparing plans to find the one that best met my needs.
Louis P. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Claims no claim filed
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  • Empty Comment
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