I purchased coverage for two different trips at the same time. I will never choose Seven Corners again! They are fine if you have no claim but so is any coverage; their price seemed better. The first trip I had a modest on-board medical charge ($204). I submitted the claim immediately upon return using their form and providing everything they asked.
The response was a letter asking for an itinerary (not listed on their form) and proof of payment.
I had sent them the statement of the ship Dr. and my final statement from the ship showing the charge to my cabin and settlement on my AmEx card; I even circled the amount. They wanted proof of direct payment to the Dr. and anyone knows that is not the way it works; charges are made to your cabin and you can not pay the Dr. directly. Next they wanted a copy of my AmEx bill as proof. Due to the billing cycle, my bill didn't come until almost a month after my return. Very annoyed, I reluctantly sent a copy which , I think, is a gross invasion of privacy. The ship statement should have been more than adequate since it clearly showed both the charge and the settlement.
If they cause this much hassle over such a straight forward and simple claim, I hate to think about what a major claim would bring; and, after all, it is the major claims against which I buy protection.
I have used InsureMyTrip before and have been pleased but Seven Corners has no place on this otherwise reputable site.
John W. would not
recommend this plan to a friend or relative.
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