Travel Insurance Reviews

To find the right travel insurance plan, you want to know which plans have worked best for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site.

You can filter reviews by selecting categories on the left. To see only reviews by people who filed claims, select the Filed Claim option.

Customers rate our travel insurance plans
( 4.57 out of 5)
based on 24076 + 9497 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.

Showing 321-330 of 9,497 Reviews

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Filed claim
The trip included a
TravelSafe Classic
Was very pleased with the response when I had to cancel my trip, and initiate the insurance coverage. Thank you.
Diana Gail D. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Platinum
I would like Cancel For Any Reason, but realize this would increase the premium of the plan. However, if traveling partner cancelled, I would like to be able to cancel without penalty.
Mary H. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. The advantage of securing the Cancel For Any Reason benefit, is that it allows the insured to cancel their trip for reasons not covered by the policy. For instance, if a traveling companion backed out of the trip without providing a cause, the insured could cancel their trip. Cancel For Any Reason never reimburses the full trip cost, in most cases reimbursement is available up to 75% of the pre-paid and non-refundable trip cost. However, trip cancellation coverage does reimburse 100% of the pre-paid and non-refundable trip cost if the insured cancels due to a covered event. In addition, the AXA Assistance USA Platinum plan offers many covered trip cancellation events involving traveling companions:

    Accidental Injury, Sickness or death of You, Your Traveling Companion, Your Family Member, or Your Business Partner; which results in medically imposed restrictions as certified by a Physician at the time of loss preventing Your participation or continued participation in the Covered Trip.

    You or Your Traveling Companion are not medically able to receive the required immunizations for entry into any country of Destination, provided that such requirement was not in place at the time of the Effective Date of Trip Cancellation coverage.

    You or Your Traveling Companion are terminated, or laid off from employment, from a place of employment for which You have been employed for the past 2 consecutive years.

    You and/or Your Traveling Companion are hijacked, quarantined, required to serve on a jury, subpoenaed, required to appear as a witness in a legal action, provided You are or Your Traveling Companion are not a party to the legal action or appearing as a law enforcement officer.

    You and/or Your Traveling Companion are the victim of felonious assault; have Your principal place of residence made uninhabitable by fire, flood or other Natural Disaster; or burglary of Your principal place of residence within 10 days of departure.

    You or Your Traveling Companion being directly involved in or delayed due to a traffic Accident substantiated by a police report, while en route to departure.
    Jan 29,2015
The trip included a
AXA Assistance USA Gold
I finally was compensated for my claim, but processing was slow.
Joyce T. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that your claim was paid. In the future, please consider requesting a customer advocate from InsureMyTrip. Our customer advocates can contact the claims administrator to help expedite the claim.
    Jan 26,2015
The trip included a
M.H. Ross Advantage Asset
I looked at all the plans, and this was the best price for what I needed.
Allison D. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
  • Empty Comment
M.H. Ross Advantage Asset
Before and after I purchased this policy, I called M.H. Ross to find out whether I can make collect calls to the U.S. if I need to contact the insurance company. I also asked whether they have translation service for any claims documents in a foreign language. I was assured that they take collect calls, and documents in Chinese or Korean will be translated by the insurance company. I felt I was in good hands. Unfortunately, I got sick during my trip. When I returned and filed a claim, I learned that a statement is required to be filled out in English by the doctor who treated me when I was in China. I contacted M.H. Ross stating this is not possible as I am no longer in China, have no way to get in touch with that doctor, and the doctor does not speak English. I was told by two different customer service representatives that this statement is only for domestic travelers, and I do not need to have it for my claim. I also double checked with them regarding whether it would be a problem if relevant claim documents are in Chinese. Again, I was told they have translation service and I do not need to worry. Thus, I submitted my claim. One month after the submission, I called customer service to check on the status of my claim. To my surprise, I was told I need to have the doctor’s statement filled out, and all documents in Chinese to be translated by a certified translator. A letter regarding these 2 items was said to be mailed to me. I protested about being misled before and after purchasing this insurance policy, and it would be ridiculous for me to use certified translator whose cost would exceed the claim amount. I have to mention that I contacted two customer service representatives regarding this. The first representative was rude. She always had an attitude for no reason. She cut me off on every sentence I tried to say. When I questioned her rudeness, she said she was being professional, and hung up on me abruptly. The second representative said she would ask a supervisor to call me within 48 business hours. So I waited for one week. No one called. I contacted M.H. Ross again, and was told a supervisor would call me within 1 day. This time, I patiently waited for 2 weeks. No one called me, and no letter stated above was received.
To summarize, I called numerous times, and did the translation on my own. I did get reimbursement for my claim, but it was a long, painful, and exhausting experience, which took more than 3 months. Not to mention how many times I called, left messages, and encountered rude customer service representatives. The lesson learned here is that I will never choose M.H. Ross again. I will stick with Travelex which I have purchased before, and had good experience in filing a claim. If you still want to go with M.H. Ross, I wish you good luck.
Xinwei C. would not recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that your claim was paid. However, we are sorry to learn that you were dissatisfied with the level of service provided and the claims experience. We apologize on behalf of the insurance provider and the claims administrator for any misinformation, unsatisfactory customer service, and the lengthy claims process.

    We want to make you and our customers aware of the Customer Advocate Program provided by InsureMyTrip. If you experience a delay in claims processing, confusion over supporting documentation, a denied claim without explanation, or any similar claims issue, we can assist you by contacting the insurance company on your behalf. Please call 800-487-4722 or email customercare@insuremytrip.com, provide us with your order number, and request a customer advocate.
    Mar 05,2015
M.H. Ross Advantage Asset
We referred you to several fellow passengers who required emergency medical surgery! We travel with the peace of mind knowing we have the security of insurance.
Kelley D. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
InsureAssist TravCan
The price was reasonable, and it covered our needs.
Jaimie Y. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
Very timely settling of the claim. All customer service and claims representatives were polite.
Marguerite H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
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Value
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Satisfaction
  • Empty Comment
Travelex Flight Insure Plus - Flight Only
I was very fortunate that my beneficiary did not have to collect on this, as it was a flight life insurance policy. As always, my preferred airline did a great job of taking me to my destination, and returning me home without any issues.
Terry J. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Nationwide Mutual Insurance Essential
This is the second trip I've insured with the Nationwide Essential plan. I will look at this coverage first for the next trip.
Marnette S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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