Travel Insurance Reviews Travel Insurance Reviews Plans
To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
The trip included a
tour
Travelex
Travel Select
Glad I didn't need to use the insurance but for such a long trip, on my own, it was comforting to know that if anything had happened I'd be covered.
Rochelle H. would
recommend this plan to a friend or relative.
WorldTrips
Atlas International
We use InsureMyTrip twice a year for our travel needs. Professional and easy to compare plans and to set up the one that meets our needs. Thanks a lot.
James S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Arch RoamRight
Essential
On the 1st day of our arrival in UK, my NorthFace jacket was lost/stolen while on platform of London subway. When I returned home, I filed a claim with RoamRight for the replacement cost of the jacket (less than $100). I received 1 email saying the claim was filed and requesting proof of trip itinerary, which I furnished immediately. The claims department has been unresponsive since that. After making about a 6 or 7 phone calls, I was told my claims representative no longer worked for RoamRight. I was provided the first name of the claims representative who was now assigned to my claim. I requested to have my call directed to the new claims representative or their voicemail, but was told they cannot receive incoming calls (??). I asked that the claims representative call me, and was promised on 3 separate occasions she would call me. I never received a single call ! A week later, I received an email asking me to provide proof that I filed a report of my loss with my tour company, hotel or police. There was no tour company, and the hotel was not involved. Anyone who even looked at my claim submission would realize that. I again contacted RoamRight and asked to speak to my assigned claims representative or their voicemail once again. I was again told that was not possible. I asked the person taking the calls if the policy had specific language requiring a police report in order to pay claims. Of course, I got not answer or explanation.
I have made over a dozen phone calls to claims department, have been lied to 3 times by being promised a return call from my claims representative and just generally ignored. To date (after 2 1/2 months), I have received 2 emails only. It seems the policy of RoamRight is too ignore claims until the policy holders just wear out and give up.
I would not recommend anyone purchase a RoamRight policy.
I have purchased other policies here at insuremytrip.com and had to make a sizable medical treatment claim on one policy. Working with the claims department on that loss (not a RoamRight policy) was straightforward, honest and fairly quick. The experience with RoamRight has been dishonest, evasive, and consisted of misleading communications.
I have made over a dozen phone calls to claims department, have been lied to 3 times by being promised a return call from my claims representative and just generally ignored. To date (after 2 1/2 months), I have received 2 emails only. It seems the policy of RoamRight is too ignore claims until the policy holders just wear out and give up.
I would not recommend anyone purchase a RoamRight policy.
I have purchased other policies here at insuremytrip.com and had to make a sizable medical treatment claim on one policy. Working with the claims department on that loss (not a RoamRight policy) was straightforward, honest and fairly quick. The experience with RoamRight has been dishonest, evasive, and consisted of misleading communications.
David H. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
-
Vicki Zidwick
Arch RoamRight
Thank you for taking the time to reach out to us.
I have looked into the details of your claim, and you are correct. The level of service and communication you received is not indicative of the quality of service we strive to provide.
We dropped the ball, and we apologize.
Your claim will be reviewed today and you will receive a call from one of our senior claims examiners who will work with you to resolve your claim.
Regards,
The RoamRight Team
Jan 03,2019
C&F Travel Insured International
Worldwide Trip Protector
It is really difficult to judge the quality of this product as we had no need to call upon the insured services.
Michael A. would
recommend this plan to a friend or relative.
C&F Travel Insured International
Worldwide Trip Protector Lite
The airline mislaid my suitcase for 50 hrs.
Representative I spoke to at C&F Travel Insurance was extremely polite and very helpful.
I will not hesitate to use them again.
A truly great service.
Representative I spoke to at C&F Travel Insurance was extremely polite and very helpful.
I will not hesitate to use them again.
A truly great service.
Cheryl D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
You don’t want to have to use travel insurance - - but if you do need it, you are happy to have it. Over the years I have insured a dozen or so trips and only one claim - I am happy with all results and will insure the next trip - my rule of thumb is if I have $5,000 of cost that is fixed and not refundable - I insure.
Douglas B. would
recommend this plan to a friend or relative.
TripAssure
Advantage Bridge
Seemed a good plan for our needs.
Alan Z. would
recommend this plan to a friend or relative.
GeoBlue
Voyager Essential
I didn't have to use it so I can't say for sure how good it is.
Anita R. would
recommend this plan to a friend or relative.
Travelex
Travel Select
Overall, I'm pleased with this Cancel for Any Reason policy. I canceled the trip when I didn't receive my passport in time, per the policy instructions.
However, in order to get the claim closed and paid I had to make several phone calls to Travelex. I uploaded the claims form and receipts as required. I didn't hear anything for two weeks, so I called and was told they only had the airline receipts and for me to please send them the claims form. She said someone would be in touch to confirm its receipt.
I wondered why no one had called to tell me there was a problem. I uploaded the claims form a second time and another two weeks went by without anyone contacting me.
I called again to ask about payment status. I spoke with an agent who said the airline ticket receipt didn't include cancellation terms or the form of payment. I told her it did indeed include those things. She reviewed the receipt I'd sent and confirmed it contained the necessary information. She said she didn't know why the adjuster hadn't closed out the claim or why no one had been in touch. She also said they had received my claims form the first time it was sent and she didn't know why I was asked to send it a second time. About a week later I received payment in the amount I'd expected.
This was more hassle than it should have been. It seems the adjuster didn't review the submitted documents closely, which resulted in payment being made by 4-5 weeks, and that the initial agent I spoke with didn't review the file close enough before telling me to submit the claim form again. The TravelEx team needs to be more diligent.
However, in order to get the claim closed and paid I had to make several phone calls to Travelex. I uploaded the claims form and receipts as required. I didn't hear anything for two weeks, so I called and was told they only had the airline receipts and for me to please send them the claims form. She said someone would be in touch to confirm its receipt.
I wondered why no one had called to tell me there was a problem. I uploaded the claims form a second time and another two weeks went by without anyone contacting me.
I called again to ask about payment status. I spoke with an agent who said the airline ticket receipt didn't include cancellation terms or the form of payment. I told her it did indeed include those things. She reviewed the receipt I'd sent and confirmed it contained the necessary information. She said she didn't know why the adjuster hadn't closed out the claim or why no one had been in touch. She also said they had received my claims form the first time it was sent and she didn't know why I was asked to send it a second time. About a week later I received payment in the amount I'd expected.
This was more hassle than it should have been. It seems the adjuster didn't review the submitted documents closely, which resulted in payment being made by 4-5 weeks, and that the initial agent I spoke with didn't review the file close enough before telling me to submit the claim form again. The TravelEx team needs to be more diligent.
Christian Y. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Carol
Travelex wants to thank you for taking the time to post about your concerns regarding your claims experience. We are sorry to hear about the frustrations that you experienced.
Our Claim Administrator strives to process claims as fast as possible, in the order that the documentation is received. Your calls to the Claim Administrator have been reviewed and they regret that the representative was unable to locate the original claim form you had submitted. They have reviewed your case history and taken appropriate actions to improve the process for others. Thank you for bringing this to our attention, and please know that we appreciate your business.
Thank you again and we hope you think of Travelex the next time you travel.Nov 16,2018
Nationwide Mutual Insurance
Essential
Trip cancellation, interruption and delay are very specific per each policy. Be sure to read the fine print as to when they take in effect so as not to be disappointed later when a claim is not paid. Sadly, Nationwide would not cover our trip delay expenses because the delay was not 6 hours or more.
Danette L. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Carol
Travelers will find that every Comprehensive plan makes basic trip cancellation coverage available that will extend coverage for the cancellation of a trip for specific unforeseen, covered reasons. Commonly, travel insurance plans, such as the Nationwide Essential plan, will cover reasons such as:
The unexpected death, illness, or injury of you and/or a traveling companion that deems you unfit to travel, by order of a licensed physician;
The hospitalization or death of a non-traveling family member;
Weather or common carrier related issues that causes your common carrier to cease operations for 24 hours;
Unforeseen natural disasters at home or the destination; and
A legal obligation, such as being called for jury duty or to appear as a witness in court. However, we recommend that you review the covered reasons in your certificate since they do vary from plan to plan.
Travel Delay under the Nationwide Essential plan does reimburse the traveler for your incurred expenses but only after a six hour delay for a
Hazard which means:
"a) Any delay of a Common Carrier (including Inclement Weather).
b) Any delay by a traffic accident en route to a departure, in which You or a Traveling Companion is not directly involved.
c) Any delay due to lost or stolen passports, travel documents or money, quarantine, hijacking, unannounced Strike,
natural disaster, civil commotion or riot.
d) A closed roadway causing cessation of travel to the destination of the Covered Trip (substantiated by the department of transportation, state police, etc.)"
InsureMyTrip encourages all customers to the certificate which is attached to each quote prior to purchasing.Nov 21,2018
The Arch RoamRight Essential policy has the following information in the certificate:
"For Baggage and Personal Effects and Baggage Delay:
In case of lost, stolen, damaged, destroyed or delayed Baggage and Personal Effects, You must:
a) take all necessary and reasonable steps to protect, save or recover the property;
b) notify, within 48 hours of the loss in writing, the police, hotel proprietors, ship lines, airlines, railroad, bus, airport or other station authorities, tour operators or group leaders, or any Common Carrier or bailee who has custody of Your property at the time of loss;"
In the future, please consider contacting the claims department immediately after suffering a loss to receive the claims procedure. Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.