When I saw that I had an eye infection, I called Travelex and asked for an ophthalmologist. I was told they would get back to me and that it might take 6 hours. I was surprised that there isn't a list for all major cities of doctors that can be used. I didn't get an email until June 28th, the day we were leaving on our cruise! I knew this infection would only get worse as I have had one or two previously. I'm glad I checked with a pharmacist who told me I could go to the Walk-In Clinics in London or see a private doctor. I thought all Walk-In Clinics were like the U.S. so I went there. Short story, Walk-in Clinics in England are staffed by nurses who gave me the name of an over-the-counter medicine. I turned my claim in to my insurance company first, who refused payment. Travelex did set me up with a claim # and had emailed me the forms. I then turned in the claim with the proper supporting documentation and it was paid very quickly.
Barbara D. would not
recommend this plan to a friend or relative.