CSA Travel Protection Custom Luxe
My wife and I have traveled frequently since getting together 24 years ago. We have taken many cruises, done several European tours and have never taken travel protection coverage. This year, we booked travel to Greece and Italy. The trip included several segments and was a bit of a hodgepodge including several days in Venice, a 7 day cruise in Greece, several days in Athens and several days on the island of Kithera in Greece. We booked using points for hotels and some flights. Paid cash for the rest. At the last minute, I chose to take travel protection. We are now in our fifties. With several different segments making up our journey that was booked with several carriers, I felt the need to take some added coverage just in case we got into any trouble.
Our trip was wonderful. Three terrific weeks. All except our last day in Athens. Someone broke into the trunk of our rental car and got our electronics (iPads, camera equipment etc). We were heartbroken, as we have never had any hardship in any one of the 50+ trips we have taken. We had taken coverage with CSA. I phoned CSA while we were still in Athens (we were scheduled to come home the next day). The person I spoke to was empathetic and immediately sent me claim information by e-mail. We made a police report before returning home. It took us about a week to collect the documentation. About 10 days after our return, I submitted the claim and all documentation. One week later, I received an e-mail informing me that the claim had been processed and I should expect a check in the next week.
I am just tickled. In this day and age, when one so frequently hears about customer service horror stories, I expected to have to jump through hoops to close out this claim. But instead, the process was as painless as I could have possibly imagined. The claim was not huge - $2800. But, the piece of mind that we received , the painless process to sign up for the coverage, and the professional way that the claim was handled, virtually guarantees that we will be long time CSA customers. Great job!
John M. would recommend this plan to a friend or relative.
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