I always get travel insurance when we go on a cruise, but primarily for emergency evacuation reasons. In a dozen years, this is the first time I've had to file a claim. Thankfully, it was just for baggage delay since our luggage took over 24 hours to get to us. While on the trip, I called Seven Corners and was assured that my husband and I each had $400 to spend on items that we needed. Since we were on going on a two week cruise, and didn't know if our luggage would make it to us in time, we needed a lot! When I got home, I called Seven Corners and had the very polite service agent walk me through exactly what I needed to fill out on their claim form. The claim form was far from straight forward for someone who was filing for a delay. A couple of weeks later, I received a letter in the mail saying that I didn't complete everything that I needed to fill in on the form. I phoned them to find out exactly what they were looking for since I followed the first agent's instructions to the letter. The not-so polite second agent told me that I needed to list each item with a description (53 items). I wish the agent I initially spoke to had told me that to avoid an over two month time period before getting reimbursed. I'm pleased that I finally got a check, but think the company really needs to change their claim forms to make it clear from the beginning what information they need. Their own representatives weren't even clear on what needed to be submitted.
Rosemary M. would
recommend this plan to a friend or relative.
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