We missed a hotel stay due to the fire in Nairobi in August. We filed a claim as soon as we returned. The agent who handled it was very pleasant and efficient. They did require precise documentation, but once they had that, they approved the payment. I guess requiring proof, is what keeps their rates competitive. Word to the wise, keep your boarding pass stubs until all of the paper work is done.
Barbara R. would
recommend this plan to a friend or relative.
3 people found this review helpful