CSA Travel Protection Custom
I did not need to file a claim, so I cannot comment on the company's response.
I can say that the website is laid out very clearly with great options, making choices easy. My rave is more for the site, what it offers, and how it offers it. I might not have gotten travel insurance if it was not for this site's ease of use and thorough info.
dace k. would recommend this plan to a friend or relative.