CSA Travel Protection Custom
I am unable to provide accurate ratings because I only had one interaction with the claims process and it was not satisfactory. From that one experience, I would have to guess about other possible claims. So, I don't feel qualified to rate the policy as a whole. It's possible that had I had other problems, the policy and process might have been much more satisfactory. Please read below.
As I traveled, I felt very secure with the plan. It was economically priced, and it covered many facets of travel. We were fortunate in that we didn't need to make any claims as we traveled.
However, our luggage did not return with us. We flew from Cape Town to Amsterdam. We had no luggage for customs in Amsterdam. We almost missed our flight from Amsterdam because it took so long to figure out that the luggage was gone and to figure out what to do about the situation.
We then flew from Amsterdam to Chicago and onto Salt Lake City. We were told that since SLC was our final destination, we needed to report the missing luggage in SLC.
When I called about the insurance coverage for delayed and lost luggage, I learned that your phrase "during the trip" meant that your coverage does not work if the luggage is lost upon our return trip. I thought that was not at all clear by the statement "during the trip." When I told the CSA agent that it was lost during the trip because it was lost before we ever reached Amsterdam, he said that he didn't think that would make a difference but that I could try to file a claim if I wanted to do that.
It has taken 48 hours for my daughter to hope to see her luggage. She has to miss a day of work to be at home when the luggage is delivered. The costs are mounting.
I'm disappointed to learn that the phrase "during the trip" does not include our return trip. To me, that is still during the trip. Even if the luggage had gotten as far as Chicago with us, it would still seem that to not show up just in SLC would constitute "during the trip".
Thanks for asking.
Kristi J. would recommend this plan to a friend or relative.
9 of 9 people found this review helpful