Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Fortunately, I did not have to use the insurance. So, I can't really comment on quality of service. However, I was very satisfied with purchasing the insurance.
Donna D. would
recommend this plan to a friend or relative.
Buyer beware of the waiting period for this travel insurance. We purchased this policy on a Sunday for a trip starting in 6 days on the upcoming Saturday. We found out on Monday morning that a family member passed away on Sunday night so we proceeded to cancel our plan tickets, tours, etc to mourn, spend time with our family, and prepare for the funeral. I filed a claim for reimbursement of non-refundable fees like our plane ticket, museum tickets, etc. We just found out that our claim was denied since the policy did not start until 12:01 AM the next day. Our family member passed away at 11:58 PM on Sunday (3 minutes before the policy was in effect on Monday). Be aware that you will not be covered until the waiting period is over, even when faced with a tragic circumstance like the passing of a family member.
Edward Y. would not
recommend this plan to a friend or relative.
We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations, Edward. We take customer service and the claims review process very seriously. We want our customers to understand the coverage details of our plans and cannot stress enough that it is important to review these details via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. To further ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. While the Trip Cancellation coverage included in the plan you purchased can typically provide coverage if you are forced to cancel your trip due to the unforeseen sickness or injury of yourself, a traveling companion or family member, your coverage must be in place before the sickness first commences or takes an unforeseen worsening in order for the plan to provide coverage. If you have any additional questions or concerns, please reach out to us at the number or email provided above.
It's been two weeks since I filed a claim and I have heard zero - nothing - from the company you chose to process claims (CBP Insure). I sent an e-mail and got a response that someone would contact me within 2 business days, still crickets (nothing). Claim/Policy Number: NWE23030222244K
Member Name: GEORGE OUIMET; Update: I heard back after nearly a month. CLAIM DENIED except a $100 a day maximum reimbursement. What a joke it didn't even cover the cost of the policy, so Nationwide made money and we have an out of pocket loss of more than $2000. READ THE FINE PRINT, the only things they cover for trip interruption are things that almost never happen. To no fault of ours one of our connecting flights was delayed more than 4 hours, which caused us to miss our flights home. No refund, no voucher to get a new flight, nothing. Stranded with no way to get home and this lousy Nationwide Policy DIDN'T COVER IT. Never again!
GEORGE O. would not
recommend this plan to a friend or relative.
Although I didn't have any claims, I felt assured with this plan that the coverage was excellent if something was to go wrong. I would use this company again and again.
Sheila G. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I filed a claim, with much required documentation on 19 SEP and received an acknowledgement of receipt on 25 SEP. I received a favorable response on 19 OCT and a check for the full amount of my claim on 28 OCT.
William E. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Unlike the offers the airlines provide after you buy a ticket, this insurance did not rely on guilt as a selling tool. The price also seemed fair. As I had no claim, I can't opine on whether this company did better on claims than all the other carriers I've insured with and had (rare) occasion to make a claim.
Stuart R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.