Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Extremely expensive comparing premium to possible coverage. If regular insurance charged comparable amounts, no one could afford it. But unfortunately it is necessary for travel coverage. In short, premiums are relatively high compared with conventional non-travel insurance.
Howard B. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thankfully I didn't have to use the insurance. Hard to evaluate all aspects of the plan. I've used this policy in the past but never a claim. One feature is the ability to increase coverage with additional premiums as you incur additional trip costs.
Karen S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Outstanding. You get more than the cruise ship offers. I felt safe and great knowing I had insurance traveling so far. I didn't need to use it, but happy I had it, just in case! Great company! Great everything, price and what you get for your money. I highly recommend this company
Donna F. would
recommend this plan to a friend or relative.
I am now in the 5th month of attempting to obtain a partial refund for a trip that had to be cancelled due to a dire medical diagnosis and subsequent treatment. The diagnosis was early enough to allow me to cancel the cruise and reduce the insurance request by 50% of the purchased coverage amount. I was on the insurance web site when I contacted the insurance rep through the chat feature and was informed that I did not have a claim submitted (even though the web site showed the claim number, date of claim, and the heading "Claim in Progress" - I have a screenshot). As we were discussing this, the screen suddenly changed to report that I had no claim. When I questioned this, the rep had "no idea" how this happened. I hope I am sending this review prematurely and I am going to receive the partial refund (then I will amend this review) but I am proceeding to answer now as I received a request to do so from the company to review how I enjoyed my cruise.
Ronald B. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback, Ronald. At Generali Global Assistance, we pride ourselves on providing the support that is crucial for happy and safe travel, backed by Generali, one of the largest insurance companies in the world. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously. We will review your claim further and be in touch should we need further details. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].
I have health insurance for travel abroad but this was a hiking trip through the mountains of southern New Zealand. I wanted additional insurance coverage in the event of a accident. This policy provided that coverage at a reasonable cost for a 5 week trip. Fortunately I didn't need the policy but was glad to have it. It was particularly easy to set up and design the type of coverage I wanted.
Jay M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Our airline cancelled our flight home from New Zealand the night before we were to come home! Spent two extra nights in Christchurch. not a hardship but IMG reimbursed to policy limits for the additional cost. Top notch service.
James B. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
The plan cost was amazing for the coverage received. The claims process was quick and generous: I filed for a trip delay claim on June 20, got an email on June 30 asking for additional expenses receipts, and received checks in the mail on July 14. I was surprised by the trip delay coverage being for each calendar day instead of per 24 hours of delay. That doubled the per day limit per person that we were covered for. I will purchase this plan again for future trips!
Leonard Y. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I did not receive medical care or need reimbursement for any medical costs while in New Zealand. However, I sprained my ankle while there and every contact number provided, international included, was not in service. I have international coverage and no problems with any other contacts except every phone number provided with this plan. I had several questions regarding my coverage while on vacation and unable to reach any customer service to get those questions answered. Very disappointed.
Sophia R. would not
recommend this plan to a friend or relative.
We are so sorry to hear about your sprained ankle while traveling, and how frustrating it must have been for you to not be able to get through for assistance. The phone number labeled “Collect” on the ID card is the number to call when outside of the US, and we do not see that there were any issues with the number, but will keep looking into it to make sure this doesn’t happen in the future.
Generali is a complete racket. I have been tying for weeks to follow up on a claim and all they do is give me the run-around. Obviously they don't want to pay out the claim so they are ignoring me and hoping I'll give up. What a bunch of crooks. Will never use Insuremytrip or Generali again.
Kenneth B. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback. Generali has provided the following response:
"Thank you for your feedback. At Generali Global Assistance, we pride ourselves on providing the support that is crucial for happy and safe travel, backed by Generali, one of the largest insurance companies in the world. We’re sorry to hear about the circumstances surrounding your experience and for not meeting your expectations. We take customer service and the claims review process very seriously. We have requested to have one of our dedicated customer service team members reach out to you to offer further assistance with your case. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected]."