Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
This was our third Generali insured trip and we are very happy to continue. The coverage is comprehensive and reassuring. the price is reasonable though relatively high, and the on line access and information are great.
randall m. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Had my flight to Vietnam was cancelled due to weather. I wanted to go for the duration of my initial vacation so I contacted Insure my Trip and talked to a gentleman regarding my options. He informed me that since my trip was cancelled, if I moved it over by 2 days, any additional costs would be covered. Long story short, I submitted my claim and basically nothing was covered! I was out $2500. Think twice before using this insurance provider. I will never use this company again.
Mark H. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
Thank you for your feedback. We are very sorry to hear about the inconvenience you have experienced. Please reach out should you wish to be contacted about your claim. Our team would be happy to discuss this further, offline.
I have bought insurance from IMG through Insuremytrip for many years. I have spent thousands of dollars. I filed a claim with IMG for a trip taken in June to Europe. It was a small claim of about $375 for an unused hotel accomodation due to a flight cancnellation. They have given such a hard time. First it was denied, then I sent in an appeal after rereding their policu definitions. Again, wait, perhaps no decision until 2023. Really for a claim of $375 from a long time customer.
I wil never sue them again and I travel extensively.
Rosemary M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We are sorry we did not meet your expectations. As a longstanding customer of IMG's we value your feedback and take your concerns very seriously. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to further discuss your claim privately. Please contact us directly at www.imglobal.com/contact so we can continue this conversation.
It was great knowing we were covered for any circumstance. Didn’t need to use any of it because our trip to Vietnam and Cambodia went perfectly but had such peace of mind knowing we were covered!
Curtis N. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
On my recent trip to Vietnam and Cambodia I had an episode that resulted in a trip to the emergency room in Cambodia, where I was treated and released after multiple tests and a scan after 3 hours. I notified IMG the next day, they acknowledged immediately, but I didn't actually file the claim till after my return home 2 weeks later. I submitted the info they requested and I received payment in full for my expenses. The whole process took less than a month which I think is timely for a claim, and the process was quite simple. I was very pleased with IMG, and I'm going to purchase another policy with them for an upcoming trip at the end of the year.
Lis K. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.