Travel Insurance Reviews for Allianz Global Assistance

Allianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

Customers rate Allianz Global Assistance plans
(4.57 out of 5)
based on 1418 ratings.
98% of customers would recommend these plans to a friend or a relative.
We have 3 Allianz Global Assistance plans available. Prices paid recently for these plans range from $19 to $514 USD.

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Filed claim
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on
for a trip to Caribbean. Caribbean.
The trip included a
Allianz Global Assistance Basic
Coverage seemed good for the price.
Dennis S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • LauraP
    Photo
    Thank you so much for sharing your feedback. We are glad we could be of assistance. Allianz HelpTeam
    Jul 23,2014
Review by
on
for a trip to Israel. Israel.
The trip included a
Allianz Global Assistance Basic
It would be helpful to specify on the summary page of policy provisions that when terrorism coverage is provided in foreign locations the terrorism clause is triggered by the US Dept of State's issuance of a "Travel Warning" and to tell policy holders where such Warnings are found.
Arthur F. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
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  • Zac
    Photo
    Thank you for your feedback on the policy. After our customers purchase a policy, we email a confirmation of coverage which includes an outline of benefits. In the outline, if you click on the "Foreign & U.S. Domestic" link next to Terrorism in Itinerary City, the following information will appear:
    Your trip is cancelled or interrupted due to Terrorism- A terrorist event happens at your U.S. or foreign destination within 30 days of the day you’re scheduled to arrive.
    Terrorist Event- When an organized terrorist group, as defined by the U.S. State Department, injures or kills people or damages property to achieve a political, ethnic or religious goal or result. Terrorist events don’t include general civil protest, unrest, rioting or acts of war.
    Jul 25,2014
Review by
on
for a trip to Ecuador. Ecuador.
The trip included a
Allianz Global Assistance Basic
It was an affordable option when insurance was required by our travel company.
Carol S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
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  • Empty Comment
Review by
on
for a trip to United States - Continental. United States - Continental.
Allianz Global Assistance Basic
I felt safe having the security of knowing my pre-paid trip costs were covered.
Margaret C. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
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  • Empty Comment
Review by
on
for a trip to Other. Other.
The trip included a
Allianz Global Assistance Basic
Even though I did not have to use the insurance, it is always a great feeling to know it is there when you are traveling. Thanks.
Linda D. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
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Note: This review is for an earlier version of the plan.
  • Empty Comment
Review by
on
for a trip to Greece. Greece.
The trip included a
Allianz Global Assistance Basic
I had a minor surgery 3 months before our trip and it did not heal as planned. My doctor did not release me to travel until 5 days before the trip! I called one of your representatives about 2 weeks before the date of our trip and explained the situation. The woman I spoke with was very, very nice and told me that I could call to cancel the trip at any time and it would all be covered. Luckily, I did not have to cancel my trip and had a wonderful time. I will use your company for all of my travel insurance in the future. Thank you!
Terri R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
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Value
Claims no claim filed
Satisfaction
  • Empty Comment
Review by
on
for a trip to Austria. Austria.
Allianz Global Assistance Basic
I found the preexisting condition limitations difficult to understand and didn't notice that there was customer support.
Andrew R. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
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Value
Claims no claim filed
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on this policy. In the future, our customer service is available 7 days a week, 365 days a year at 800-487-4722 to assist with travel insurance inquiries.
    Jul 08,2014
Review by
on
for a trip to New Zealand. New Zealand.
The trip included a
Allianz Global Assistance Classic
This plan gave us great reassurance throughout our trip, although thankfully we did not need to use it! The attention to detail from Allianz was impressive, including the nice Bon Voyage e-mail just before departure wishing us a safe and enjoyable journey. Thank you.
Richard H. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • LauraP
    Photo
    Hello,
    Thank you so much for sharing your feedback and trusting Allianz Global Assistance with your travel insurance needs. From the HelpTeam .
    Jul 08,2014
Review by
on
for a trip to Ireland. Ireland.
The trip included a
Allianz Global Assistance Basic
This company is as great as others until you have to file a claim. Fortunately this time, the customer service representative referred me to her manager, who understood my claim and made it right. No matter how many documents you submit, they never pay you fully till you go over many hurdles.
Chizuko K. would not recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. In the future, if you experience issues during the claims process, contact us so we can assign a customer advocate. Our customer advocates assist customers with the claims process and contact the insurance companies on their behalf to help resolve claims issues.
    Jul 03,2014
Review by
on
for a trip to United Kingdom. United Kingdom.
Allianz Global Assistance Basic
The plan gave me peace of mind if I needed to cancel or I got sick. The price was great. I had a fabulous time in Scotland and didn't worry about health issues. I was healthy and didn't need to use the policy.
Aimee M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Claims no claim filed
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  • Empty Comment
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