Travel Insurance Reviews for AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rate AXA Assistance USA plans
(4.44 out of 5)
based on 144 ratings and 71 reviews.
98% of customers would recommend these plans to a friend or a relative.
We have 3 AXA Assistance USA plans available.

Showing 1-10 of 71 Reviews

Show
Sort by
Filed claim
The trip included a
AXA Assistance USA Gold
When I purchased the insurance, it was more for peace of mind like I did for previous trips. However, when my flight from Buenos Aires delayed seven hours, it put me in a situation of missing my connection. I called the AXA Assistance about the situation and they confirmed my coverage immediately and emailed me the instructions on how to claim. I rebooked my connection flight and got reimbursement from AXA Assistance without any hassle. I definitely will purchase my future travel insurance with the company. Thanks for the good service.
Shicheng H. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
InsureMyTrip did a great job for us. We had the coverage we needed, even though we did not need to file a claim. I recommend InsureMyTrip for peace of mind when traveling.
James T. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Platinum
The policy covered what I wanted covered, and was lower priced compared to similar plans.
Vicki N. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
I purchased this insurance to protect against a catastrophic loss.
Susan M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Silver
The company paid what I could not get refunded.
John F. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
Very easy to apply for and purchase through InsureMyTrip. It provided peace of mind. Rate was very reasonable, and I would use them again.
Mrunal P. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Platinum
I would like Cancel For Any Reason, but realize this would increase the premium of the plan. However, if traveling partner cancelled, I would like to be able to cancel without penalty.
Mary H. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. The advantage of securing the Cancel For Any Reason benefit, is that it allows the insured to cancel their trip for reasons not covered by the policy. For instance, if a traveling companion backed out of the trip without providing a cause, the insured could cancel their trip. Cancel For Any Reason never reimburses the full trip cost, in most cases reimbursement is available up to 75% of the pre-paid and non-refundable trip cost. However, trip cancellation coverage does reimburse 100% of the pre-paid and non-refundable trip cost if the insured cancels due to a covered event. In addition, the AXA Assistance USA Platinum plan offers many covered trip cancellation events involving traveling companions:

    Accidental Injury, Sickness or death of You, Your Traveling Companion, Your Family Member, or Your Business Partner; which results in medically imposed restrictions as certified by a Physician at the time of loss preventing Your participation or continued participation in the Covered Trip.

    You or Your Traveling Companion are not medically able to receive the required immunizations for entry into any country of Destination, provided that such requirement was not in place at the time of the Effective Date of Trip Cancellation coverage.

    You or Your Traveling Companion are terminated, or laid off from employment, from a place of employment for which You have been employed for the past 2 consecutive years.

    You and/or Your Traveling Companion are hijacked, quarantined, required to serve on a jury, subpoenaed, required to appear as a witness in a legal action, provided You are or Your Traveling Companion are not a party to the legal action or appearing as a law enforcement officer.

    You and/or Your Traveling Companion are the victim of felonious assault; have Your principal place of residence made uninhabitable by fire, flood or other Natural Disaster; or burglary of Your principal place of residence within 10 days of departure.

    You or Your Traveling Companion being directly involved in or delayed due to a traffic Accident substantiated by a police report, while en route to departure.
    Jan 29,2015
The trip included a
AXA Assistance USA Gold
I finally was compensated for my claim, but processing was slow.
Joyce T. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that your claim was paid. In the future, please consider requesting a customer advocate from InsureMyTrip. Our customer advocates can contact the claims administrator to help expedite the claim.
    Jan 26,2015
The trip included a
AXA Assistance USA Gold
Great policy, claims handling very professional. I've already recommended your company to an inquiring friend.
Carl L. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Very fair policy. The value was the best we could find. Claim was handled fairly and quickly. We highly recommend AXA Assistance USA.
Ellen m. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.