Travel Insurance Reviews for AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rate AXA Assistance USA plans
(4.45 out of 5)
based on 198 + 94 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.

Showing 1-10 of 94 Reviews

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Filed claim
The trip included a
AXA Assistance USA Gold
Excellent coverage for a terrific price. I compared others and insure my trip was the best.
Dolores W. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Very happy to have had that plan....gave me confidence that if anything went awry, I would be covered.....and nearly had an episode that might have changed the outcome....I am thrilled you were recommended, and that I had the coverage for all potential scenarios...and thanks for the good service!
Mary Dewey A. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Gold
First time we got Travel Insurance; but it was a big trip with the major cost non-refundable. The trip went fine except due to a travel interruption we lost one night (non-refundable) of lodging. Filed a claim which was very easy to do. Within a week or so after they received our claim forms, they cut us a check for that nights lodging. Can't argue with that. Highly recommend AXA Assistance USA!!!!
Edward H. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
We did not use the plan, but having it provided peace of mind.
Barbara Brown Z. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
I felt that they excluded items from my claim that should have been paid. Their policy covers "any reasonable additional expenses incurred (meals, accommodations, local Transportation, and telephone calls);" but they refused to reimburse for tips for the local transportation and hotel. Tips are an expected part of local transportation and hotel check-ins, and I think that that AXA is misinterpreting the terms of their own policy in disallowing them.
William D. would not recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We appreciate you allowing InsureMyTrip to advocate on your behalf. We are glad we were able to assist you in getting the majority of your trip delay claim paid. We apologize that AXA Assistance USA is unable to reimburse the tips you paid during your trip delay. However, as with all travel insurance claims, receipts and documentation are required for an expense to be covered. Covering undocumented expenses would open the door to many fraudulent claims. We apologize for any inconvenience, and thank you for your business.
    Feb 23,2015
The trip included a
AXA Assistance USA Gold
Happy to report that we didn't need to use our travel insurance, but it was comforting to know that it was there if we needed it.
Richard S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
I have used InsureMyTrip many times. I've always felt that I've gotten the best deal possible from them.
Robert B. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
It was just a good feeling to have it.
roberta k. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Good value.
Craig R. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Like most travel insurance policies, you need to be a lawyer to read the thing. I'm happy I didn't have to use it to see if I would have been reimbursed. Prior to buying this policy I did a lot of research online, and this plan was the most cost/benefit effective.
Daniel C. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We encourage customers to call us prior to, during, and after purchasing coverage to ask questions about our travel insurance products. While we can not pre-determine the outcome of claims, we are happy to help interpret policy language. Our customer service representatives are fully licensed insurance agents in all 50 states. The toll free number for InsureMyTrip is 800-487-4722.
    Feb 14,2015
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