Travel Insurance Reviews for AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, options for cancellation for any reasons, and situations like having to pay for childcare due to a delay in your trip.

To learn more, see the AXA Assistance USA Gold product page.

Customers rate the AXA Assistance USA Gold plan
(4.52 out of 5)
based on 53 ratings.
98% of customers would recommend this plan to a friend or a relative.
Prices paid recently for this plan range from $66 to $66 USD.

Showing 1-10 of 24 Reviews

Show
Sort by
Filed claim
The trip included a
AXA Assistance USA Gold
The plan covered everything that needed to be covered. Thankfully, we did not need any of the coverages. Money well spent for complete peace of mind.
Stanley S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
I see lots of reviews about the purchasing side of travel insurance, but not much about claims. I want to commend AXA for their professional and helpful assistance in transacting and paying my claim. I needed to cancel for medical reasons. They asked for reasonable supporting documents and paid within two weeks of filing.
John H. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Having the AXA Assistance Gold plan was peace of mind. I didn't need it - thankfully! But it was good to know that if I had chipped a tooth, or broken a foot, I would have had coverage. I enjoyed the comfort of knowing I would be fine on my 5 week trip, regardless of something coming up.
Siri M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. The AXA Assistance USA Gold plan covers emergency dental treatment for Accidental Injury to sound natural teeth, up to five hundred dollars.
    Nov 17,2014
AXA Assistance USA Gold
I am satisfied with the customer service representative who helped me choosing the right plan for me.
Marco B. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
A truly honest and efficient company. They did everything right and nothing wrong. I will use them for all future travel. I will also recommend them to my friends and family
SHERYL M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
The plan certainly gave us peace of mind, even if we didn't have to use it.
Hope M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
Had to cancel due to an illness. Help from AXA was good but we needed to keep sending more and more medical documentation and proof of travel purchases. It took about 2 months by the time I had to try on my own and get refusals before I could really make a request to AXA. I suppose this is par for the course for any insurance though.
Elizabeth M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Handling of my claim was a total disappointment. I had to call every couple of days to follow up on emails that went unanswered. I provided all the relevant documents at the beginning of the process only to be asked to provide some of them again a month later. The initial claims representative was not responsive at all. Even after this matter was escalated to a manager/superior, I was left unsatisfied with just how long it took for an update and answers to my questions. I've worked in insurance for over 4 years for a TPA and case management firm and the service provided by AXA was way below par.
CHETAN G. would not recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for the feedback on your policy. We are sorry to learn that you were not pleased with the service you received from the provider. In the future, please contact InsureMyTrip and ask for a customer advocate. Our customer advocates assist customers with the claims process and contact the insurance companies on their behalf to help resolve claims issues.
    Nov 10,2014
The trip included a
AXA Assistance USA Gold
Often the coverage provided by a carrier somehow affiliated with the travel agent is less costly but in other cases "InsureMyTrip" is the best way to go.
JAMES G. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
For a small percentage of the trip cost, this plan provides peace of mind. My trip was very physically challenging and could have gone wrong easily. Fortunately, it didn't and I didn't have to worry along the way.
Bruce R. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.