Travel Insurance Reviews for AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, options for cancellation for any reasons, and situations like having to pay for childcare due to a delay in your trip.

To learn more, see the AXA Assistance USA Gold product page.

Customers rate the AXA Assistance USA Gold plan
(4.51 out of 5)
based on 113 ratings and 55 reviews.
98% of customers would recommend this plan to a friend or a relative.

Showing 1-10 of 55 Reviews

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Filed claim
The trip included a
AXA Assistance USA Gold
When I purchased the insurance, it was more for peace of mind like I did for previous trips. However, when my flight from Buenos Aires delayed seven hours, it put me in a situation of missing my connection. I called the AXA Assistance about the situation and they confirmed my coverage immediately and emailed me the instructions on how to claim. I rebooked my connection flight and got reimbursement from AXA Assistance without any hassle. I definitely will purchase my future travel insurance with the company. Thanks for the good service.
Shicheng H. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
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Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
InsureMyTrip did a great job for us. We had the coverage we needed, even though we did not need to file a claim. I recommend InsureMyTrip for peace of mind when traveling.
James T. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
I purchased this insurance to protect against a catastrophic loss.
Susan M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
Very easy to apply for and purchase through InsureMyTrip. It provided peace of mind. Rate was very reasonable, and I would use them again.
Mrunal P. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
I finally was compensated for my claim, but processing was slow.
Joyce T. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that your claim was paid. In the future, please consider requesting a customer advocate from InsureMyTrip. Our customer advocates can contact the claims administrator to help expedite the claim.
    Jan 26,2015
The trip included a
AXA Assistance USA Gold
Great policy, claims handling very professional. I've already recommended your company to an inquiring friend.
Carl L. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Very fair policy. The value was the best we could find. Claim was handled fairly and quickly. We highly recommend AXA Assistance USA.
Ellen m. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
We did not need to make any claims, as our trip went smoothly and no problems were encountered. It was reassuring to know we had coverage if something had occurred - especially all major cost areas. We had peace of mind, at a fair price.
Thomas R. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
I bought the AXA Gold plan for a trip of a lifetime. We planned the trip a year in advance, and about 3 months before departure I worried about our elderly parents' potential for medical problems that could interfere, so I bought this plan. To my total shock, I was diagnosed with an urgent medical problem a week before departure, and we had to cancel. I filed a claim with AXA, and was pleasantly surprised by their considerate response. They employ very nice representatives to talk to. They paid the claim amount, a big one, promptly. I highly recommend them, and hopefully I will use them again. I strongly recommend getting insurance in general, as you never know what might happen.
Douglas M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
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Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
The plan had excellent coverage for my needs, and at a reasonable rate. A friend, who has insured several trips with a different insurance company, now plans to use AXA Assistance USA Gold plan due to the reasonable rates.
Sandara N. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
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