Travel Insurance Reviews for AXA Assurance USA Platinum

The AXA Assurance USA Platinum plan offers the highest limits of coverage out of all three AXA Assistance plans. Just like the AXA Assurance USA Gold plan, the Platinum plan provides additional Travel Delay benefits along with coverage if your golf or ski trip is disrupted due to Inclement Weather. Another added benefit is coverage for Event Ticket Cancellation in the event you are unable to attend a ticketed event due to a reason listed within the policy.

To learn more, see the AXA Assistance USA Platinum product page.

Customers rate the AXA Assistance USA Platinum plan
(4.44 out of 5)
based on 82 ratings and reviews.
98% of customers would recommend this plan to a friend or a relative.
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Filed claim
AXA Assistance USA Platinum
Had a claim for two things. Lost cell phone and lost luggage. The claim took longer than I wanted to be processed, however, both claims were paid in full. I would purchase this insurance again.
Gary N. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Platinum
Best price for the comprehensive coverage offered, and by a well rated, stable firm.
Kenneth W. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Claims no claim filed
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Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Platinum
Plan covered everything I was concerned about, especially the cost of having to cancel and re-book flight tickets made with frequent flyer miles. I didn't use this feature but it gave me security to know that it was there if an issue arose and I was covered for airline ticket change fees. Also this policy provided more comprehensive medical coverage. Will use it again for my trip next summer.
Fulton F. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Claims no claim filed
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Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Platinum
We are older, so you never know when disaster might strike. Peace of mind is worth the price of coverage.
Gail S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
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Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Platinum
This was a great plan. For the amount of money we had to pay for the trip, trip insurance was a no brainer. Having it gave us peace of mind during our trip.
Joseph C. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
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Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Platinum
I'm very pleased with the service you provide, especially after the sale is done!
Rosa W. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
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Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Platinum
I bought coverage for Cancel For Any Reason. I later read the policy, it only provides coverage for cancellation caused by an event which is not otherwise covered. The title suggests that you can choose to cancel for any reason. The actual coverage would require proof that is was compelled and you had no choice. This is very misleading and deceitful.
Charles R. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
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Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. If you meet the requirements for Cancel For Any Reason, and you pay the necessary premium to add it on to your policy, you can cancel your trip for any reason to be reimbursed 75% of the prepaid and non-refundable trip cost. When using Cancel for Any Reason, AXA Assistance USA does not require the customer to disclose the reason they cancelled the trip, and they do not require proof of the event which caused the cancellation. Any reason not otherwise covered by the plan, literally means any reason. If you cancel the trip for a covered reason under Trip Cancellation, and you prove the event, reimbursement is 100% of the pre-paid and non-refundable trip cost.

    Here are the requirements for the Cancel For Any Reason benefit on the AXA Assistance USA Platinum plan:

    "This coverage is Optional and must be shown on Your Confirmation of Benefits.

    If You are prevented from taking the Covered Trip for any reason not otherwise covered by this policy, We will reimburse You or Your designated representative for 75% of the prepaid, forfeited, non-refundable Payments or Deposits for the Covered Trip arrangement(s), provided the following conditions are met:

    (a) this coverage is purchased within 14 days of the date the initial Payment or Deposit is paid and You insure the cost of any subsequent arrangement(s) added to the same Covered Trip within 14 days of the date of Payment or Deposit for any subsequent Covered Trip arrangement(s); and

    (b) this insurance coverage is purchased for the full cost of all non-refundable prepaid Covered Trip arrangements; and

    (c) You or Your designated representative cancels the Covered Trip no less than 2 days prior to the Scheduled Departure Date.

    This coverage will be terminated and no benefits will be paid if the full costs of all prepaid, non-refundable Covered Trip arrangements are not insured. Any premium paid for this coverage will be refunded."

    In the future, if you have any questions or concerns about our products, please call us at 800-487-4722. Our representatives are available 7 days a week to assist our customers. We look forward to assisting you in the future.
    Jul 14,2015
  • Gina Sullivan
    AXA Assistance USA
    Photo
    We apologize for any confusion regarding the language in the policy. The restrictions of trip cancellation due to an event apply to the included Trip Cancellation benefit and not to the optional benefit of Cancel for Any Reason available as an upgrade. We would be happy to explain the coverage in more detail to alleviate any concerns you may have now or in the future.
    Jul 16,2015
The trip included a
AXA Assistance USA Platinum
Claims assistance was very helpful and caring. Settlement was accurate and prompt.
Alan M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Platinum
It always gives me peace of mind to have insurance on an expensive trip.
Helen B. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Claims no claim filed
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Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Platinum
I had a trip planned with my wife and bought insurance through AXA. Unfortunately, an illness in the family kept me from taking the trip. AXA made a prompt , hassle free settlement of my claim. Very satisfied customer. Will use again.
thomas m. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Note: This review is for an earlier version of the plan.
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