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Travel Insurance Reviews AXA Assistance USA Platinum

The AXA Assistance USA Platinum plan offers the highest limits of coverage out of all three AXA Assistance plans. Just like the AXA Assistance USA Gold plan, the Platinum plan provides additional Travel Delay benefits along with coverage if your golf or ski trip is disrupted due to Inclement Weather. Another added benefit is coverage for Sports Equipment Rental coverage.

To learn more, see the AXA Assistance USA Platinum product page.

Customers who have and visited Austria rated the AXA Assistance USA Platinum plan
3.67 out of 5
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AXA Assistance USA Platinum
I bought coverage for Cancel For Any Reason. I later read the policy, it only provides coverage for cancellation caused by an event which is not otherwise covered. The title suggests that you can choose to cancel for any reason. The actual coverage would require proof that is was compelled and you had no choice. This is very misleading and deceitful.
Charles R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
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Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. If you meet the requirements for Cancel For Any Reason, and you pay the necessary premium to add it on to your policy, you can cancel your trip for any reason to be reimbursed 75% of the prepaid and non-refundable trip cost. When using Cancel for Any Reason, AXA Assistance USA does not require the customer to disclose the reason they cancelled the trip, and they do not require proof of the event which caused the cancellation. Any reason not otherwise covered by the plan, literally means any reason. If you cancel the trip for a covered reason under Trip Cancellation, and you prove the event, reimbursement is 100% of the pre-paid and non-refundable trip cost.

    Here are the requirements for the Cancel For Any Reason benefit on the AXA Assistance USA Platinum plan:

    "This coverage is Optional and must be shown on Your Confirmation of Benefits.

    If You are prevented from taking the Covered Trip for any reason not otherwise covered by this policy, We will reimburse You or Your designated representative for 75% of the prepaid, forfeited, non-refundable Payments or Deposits for the Covered Trip arrangement(s), provided the following conditions are met:

    (a) this coverage is purchased within 14 days of the date the initial Payment or Deposit is paid and You insure the cost of any subsequent arrangement(s) added to the same Covered Trip within 14 days of the date of Payment or Deposit for any subsequent Covered Trip arrangement(s); and

    (b) this insurance coverage is purchased for the full cost of all non-refundable prepaid Covered Trip arrangements; and

    (c) You or Your designated representative cancels the Covered Trip no less than 2 days prior to the Scheduled Departure Date.

    This coverage will be terminated and no benefits will be paid if the full costs of all prepaid, non-refundable Covered Trip arrangements are not insured. Any premium paid for this coverage will be refunded."

    In the future, if you have any questions or concerns about our products, please call us at 800-487-4722. Our representatives are available 7 days a week to assist our customers. We look forward to assisting you in the future.
    Jul 14,2015
    • Gina Sullivan
      AXA Assistance USA
      Photo
      We apologize for any confusion regarding the language in the policy. The restrictions of trip cancellation due to an event apply to the included Trip Cancellation benefit and not to the optional benefit of Cancel for Any Reason available as an upgrade. We would be happy to explain the coverage in more detail to alleviate any concerns you may have now or in the future.
      Jul 16,2015
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