Travel Insurance Reviews for CSA Travel Protection

Founded in 1991 and based in San Diego, California, CSA Travel Protection combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. CSA is owned by Europ Assistance, a worldwide emergency assistance services company.

Learn more about CSA Travel Protection.

Customers rate CSA Travel Protection plans
(4.58 out of 5)
based on 4442 + 131 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.

Showing 1-10 of 131 Reviews

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Filed claim
The trip included a
CSA Travel Protection Custom Luxe
My husband had to be hospitalized, and we had to cancel our trip. I contacted the cruise-line, airline, and CSA. I submitted all information requested via email, and had a check for my lost expenses in less the 3 weeks. I'm going to use CSA again for a future trip, and I am sure we will not need to, but prevention is everything.
selma w. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
CSA Travel Protection Custom Luxe
We did not need to file a claim, but the policy brought peace of mind in case we did need to file a claim. Next time I will purchase at the same time I book my trip to take advantage of "Cancel for Any Reason" option. Good product.
Dennis R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
The coverage was, on paper, the best we could find at the best price. It gave us great peace of mind. We didn't worry about missing a connection due to a flight delay, or about missing the cruise departure due to flight delays! I expect we will again purchase this insurance when the need arises.
Westley Z. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
I have bought travel insurance for years and have had no claims. I travel with less anxiety and that is what I pay for. Of course this is after a trip cancelled due to a heart attack when I had no travel insurance.
Stephen R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
When the insurance company was called, they told us to contact to airline directly. We would not have known that, and the airline refunded the cost which we also would not have known. The claims department sent a letter saying they received our completed forms, that was very helpful. They also sent a letter stating they were writing the hotel to verify information. It was helpful to know the process they were going through. Very quickly after that, we received a check for the full amount we requested.
Barbara R. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom Luxe
Our travel was delayed 30 hours by a pilots strike. Consequently we missed an entire day of a prepaid guided tour. Very thorough record keeping meant that we were able to recoup most of our expenses during the delay and receive reimbursement for the portion of the tour that was missed. Once all of our documentation was submitted CSA was prompt and fair in the handling of our claim. I would buy insurance from them again.
Charles P. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
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Value
Claims
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
The CSA claims adjuster provided exemplary customer service.
Rhonda S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
We insured our London, Paris & Rome trip through CSA Travel Protection. There were three of us total. In Paris my mother fell and broke her arm which required surgery. This ended our trip before the Rome portion. After being hospitalized for four days she was released and the CSA Travel team assisted us in getting us all home. Once home, they were very fair in reimbursing us for the portion of our trip that was interrupted, and for the additional nights lodging, meals etc. Would highly recommend them to anyone looking for travel insurance.
Richard G. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
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Value
Claims
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom Luxe
We felt very secure being insured while traveling in a few international countries.
Olga B. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom Luxe
I've purchased this plan several times. Whenever I've needed to file a claim, it was simple and paid quickly. This trip, my luggage didn't arrive in Rome and the airline was nearly impossible for me to contact in Rome since I didn't speak Italian. I finally called the travel assistance phone number in the US (my phone has international coverage). The insurance representative took my lost luggage information and took over the tracking. Sent me status emails and called me with the arrival information. I was able to stop by the airport to personally retrieve my suitcase before heading to the pier. I emailed the representative and he notified the airline that I had the suitcase. Without the travel assistance company, I wouldn't have been able to get the suitcase myself and would have had to rely on the airline to get my luggage to me in Santorini. Bottom line, I never travel without trip insurance and three times, I've been glad I had this policy.
Ruth C. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
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