Travel Insurance Reviews for CSA Travel Protection

Founded in 1991 and based in San Diego, California, CSA Travel Protection combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. CSA is owned by Europ Assistance, a worldwide emergency assistance services company.

Learn more about CSA Travel Protection.

Customers rate CSA Travel Protection plans
(4.57 out of 5)
based on 4126 ratings.
98% of customers would recommend these plans to a friend or a relative.
We have 2 CSA Travel Protection plans available. Prices paid recently for these plans range from $22 to $537 USD.

Showing 1-10 of 624 Reviews

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Filed claim
The trip included a
CSA Travel Protection Custom
Although it was a pain to have to file for my health insurance first, after I received payment and documentation and sent it to CSA, they sent the remaining amount quickly.
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Betty G. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
This was my 3rd purchase of CSA insurance through IMT and the purchase experience has always been positive with fast response.

This is the first time I've had to file a claim with CSA. Our flight was delayed for several hours and baggage was lost for 2 days. When we returned home, I flied the claim and included all requested documentation which was scanned in and clearly labeled. The claim was under $100. After a week of not even an acknowledgement of receipt from CSA, I had to email twice before learning no one had yet had a chance to review the claim. When they did respond, they twice requested documentation I'd already sent (which I then resent), and each email required 3-4 days for a response.

In the end, after about 4 weeks, I received the requested reimbursement, but if they were more responsive and organized it sure would make the process less painful and luckily I wasn't out of a lot of money. It's good coverage at a reasonable price, but if you have a claim be prepared for frustration and hopefully you'll be pleasantly surprised.
DIANNE D. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for providing feedback on your policy. For customers experiencing claims issues, please contact InsureMyTrip, and request a customer advocate. Customer advocates assist customers with the claims process, and contact the insurance companies on their behalf to help resolve claims issues. Representatives are available 7 days a week. Our toll free number is 800-487-4722.
    Nov 20,2014
The trip included a
CSA Travel Protection Custom Luxe
Thankfully we didn't have to use the policy but just having it gave us peace of mind on our trip. The representative we spoke to helped us find the exact policy we were looking for at the best price! We had never purchased trip insurance before but I'm sure we will for future trips.
Richard L. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Gave me great comfort knowing I was covered for the big ticket items that thankfully I did not need. Would highly recommend.
Elizabeth F. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Fortunately we did not have any issues so we did not have any interactions other than purchasing the coverage. It's always a relief to have the coverage though.
Bonnie D. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
We insured our London, Paris & Rome trip through CSA Travel Protection. There were three of us total. In Paris my mother fell and broke her arm which required surgery. This ended our trip before the Rome portion. After being hospitalized for four days she was released and the CSA Travel team assisted us in getting us all home. Once home, they were very fair in reimbursing us for the portion of our trip that was interrupted, and for the additional nights lodging, meals etc. Would highly recommend them to anyone looking for travel insurance.
Richard G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Very favorable, competitive prices for coverage items.
Duane P. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Unfortunately, my sister was in a terrible car accident and we left Punta Cana early. CSA reimbursed us in a timely manner.
Thomas D. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Had no need to file a claim this trip. We have in the past, and CSA settled promptly with little hassle. CSA's rates are generally among the lowest for the coverage provided.
Alwyn P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
I bought trip insurance because I was planning a very expensive trip, several months in advance. I was concerned that my elderly parents might get sick and cause the trip to be cancelled or cut short. I was very satisfied with this product. I did not have to use it, but it gave me great peace of mind.
Martha W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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