Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Buyer beware of the waiting period for this travel insurance. We purchased this policy on a Sunday for a trip starting in 6 days on the upcoming Saturday. We found out on Monday morning that a family member passed away on Sunday night so we proceeded to cancel our plan tickets, tours, etc to mourn, spend time with our family, and prepare for the funeral. I filed a claim for reimbursement of non-refundable fees like our plane ticket, museum tickets, etc. We just found out that our claim was denied since the policy did not start until 12:01 AM the next day. Our family member passed away at 11:58 PM on Sunday (3 minutes before the policy was in effect on Monday). Be aware that you will not be covered until the waiting period is over, even when faced with a tragic circumstance like the passing of a family member.
Edward Y. would not
recommend this plan to a friend or relative.
-
Angie
We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations, Edward. We take customer service and the claims review process very seriously. We want our customers to understand the coverage details of our plans and cannot stress enough that it is important to review these details via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. To further ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. While the Trip Cancellation coverage included in the plan you purchased can typically provide coverage if you are forced to cancel your trip due to the unforeseen sickness or injury of yourself, a traveling companion or family member, your coverage must be in place before the sickness first commences or takes an unforeseen worsening in order for the plan to provide coverage. If you have any additional questions or concerns, please reach out to us at the number or email provided above.Mar 27,2024
The trip included a
tour
Generali Global Assistance
Standard
I filed a claim, with much required documentation on 19 SEP and received an acknowledgement of receipt on 25 SEP. I received a favorable response on 19 OCT and a check for the full amount of my claim on 28 OCT.
William E. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Didn't have to use the insurance but the coverage seemed good and gave peace of mind. Still, pretty expensive.
Thomas B. would not
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Very user friendly
Derin G. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Having not had to file any claims, I am not qualified to make any ratings or recommendations on Generali's service. Purchase process was smooth and relatively easy.
Carol S. would not
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I continue to believe travel insurance is too costly for the benefits provided, and I wish we had more choices for coverage than we do. For example, reducing the medical coverage, which many tour groups now provide, would greatly reduce the cost.
James B. would
recommend this plan to a friend or relative.
-
Sally
IMT
Thank you for your Review. Please see the following response from Generali.
"Thanks for your feedback. The calculated cost depends on a variety of factors including time to departure. Our travel protection plans offers coverages and services not found with many flight-only insurance plans sold by airlines including coverage of your entire trip costs. We have dedicated customer service representatives who can clarify the plan terms and conditions specific to your needs. You can contact us before or after you buy a plan at 800-874-2442 or [email protected] for any help you need."Oct 20,2021
The trip included a
cruise
tour
Generali Global Assistance
Standard
While in Paris, our trip was interrupted due to thefts from pickpockets, but Generali reimbursed us for our losses after we provided them with the police report and copies of receipts/bills verifying the losses.
Henrietta Y. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
The plan covered my emergency medical issue in full! So impressed with this company!
Karen M. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Luckily we did not have any incidents with our trip. The online process to get travel insurance was easy and the price was reasonable.
Nancy T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I fortunately did not have any need to fine a claim so I cannot offer an opinion on service provided.
Paula V. would
recommend this plan to a friend or relative.