Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Buyer beware of the waiting period for this travel insurance. We purchased this policy on a Sunday for a trip starting in 6 days on the upcoming Saturday. We found out on Monday morning that a family member passed away on Sunday night so we proceeded to cancel our plan tickets, tours, etc to mourn, spend time with our family, and prepare for the funeral. I filed a claim for reimbursement of non-refundable fees like our plane ticket, museum tickets, etc. We just found out that our claim was denied since the policy did not start until 12:01 AM the next day. Our family member passed away at 11:58 PM on Sunday (3 minutes before the policy was in effect on Monday). Be aware that you will not be covered until the waiting period is over, even when faced with a tragic circumstance like the passing of a family member.
Edward Y. would not
recommend this plan to a friend or relative.
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Angie
We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations, Edward. We take customer service and the claims review process very seriously. We want our customers to understand the coverage details of our plans and cannot stress enough that it is important to review these details via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. To further ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. While the Trip Cancellation coverage included in the plan you purchased can typically provide coverage if you are forced to cancel your trip due to the unforeseen sickness or injury of yourself, a traveling companion or family member, your coverage must be in place before the sickness first commences or takes an unforeseen worsening in order for the plan to provide coverage. If you have any additional questions or concerns, please reach out to us at the number or email provided above.Mar 27,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
I needed to make a change in the dates of coverage, as we left a day earlier than originally planned. I submitted the change form about a week before my departure. I received a phone call several days later, which I was unavailable to answer at the time. I called the person back at the number she provided and left numerous messages for her to get back to me, which she never did. Finally in desperation, I called the number for claims because we were leaving the next day and reached someone who was able to make the change and process the additional payment required. This is the first company that charged me extra for an additional day, and their communication was very poor when I needed to reach them. I don’t plan to use this company again.
David W. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Impossible to rate if it wasn't actually used.
Sandra L. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Thanks for your business. We hope you enjoyed your trip!Apr 02,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Thought I might have to use it due to some health issues before I left, but it all worked out and had an enjoyable trip
Richard R. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
We are grateful for your review. Thanks so much for sharing your experience and choosing to #TravelSmarter.Apr 02,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Great plan. This plan made our trip less stressful knowing that if anything went wrong we would be completely covered for all losses.
Danny S. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!Apr 02,2024
The trip included a
tour
Generali Global Assistance
Preferred
I didn't have to use it, so the thing missing is how the company handles claims
John C. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Rest assured, at Generali Global Assistance, we have a dedicated customer service team who can help you understand all the covered events in your Plan and can explain the services available for use even before your trip. Just give us a call at 800-874-2442.Apr 02,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
I had two issues with this plan. (1) I originally purchased it for an August trip. The event I was flying down for got postponed, so I canceled the plan, and they told me I could get it reinstated when the event got rescheduled, by sending them an exception letter. When it got rescheduled, I sent them an exception letter and they offered to reinstate it for more than the price of the original insurance. That was nonsense, because I could buy an entirely new plan for less than that... which I ended up doing.
(2) The second time the event again got postponed. Because I had already flown down to Long Beach for the event, I claimed expenses, but they denied all of my claims. They said I would get an email explanation shortly but it has been more than a week and I have not received an explanation.
(2) The second time the event again got postponed. Because I had already flown down to Long Beach for the event, I claimed expenses, but they denied all of my claims. They said I would get an email explanation shortly but it has been more than a week and I have not received an explanation.
Deborah W. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Angie
We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected]
Mar 18,2024
The trip included a
tour
Generali Global Assistance
Standard
I'm just glad I didn't need to file a claim. The trip was wonderful!!
Maryann R. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
That's great to hear. Thanks for your feedback and purchase!Apr 02,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
We have utilized this firm several times and have had no issues.
Neita D. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
We love our loyal travelers, and hope to retain you as a customer for many years to come! Thanks so much for sharing your experience and choosing to #TravelSmarter.Mar 07,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I fortunately did not have to file a claim but the coverage was easy to obtain and fairly reasonably priced to the best of my knowledge.
Nancy C. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Our goal is to make the shopping experience as easy as possible so that you can make the best choices for your travel needs. Thank you for sharing your feedback with us!Mar 07,2024