Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Standard
As I had done previously in occasions prior to taking a cruise, I took out a travel insurance policy with CSA Travel Protection, Generali US Branch, New York. Up to now we never had the need to use the insurance coverage in any of our cruises, thanks be to God! Unfortunately, just days prior to our cruise, our son suddenly and unexpectedly became gravely ill and had to be rushed to a local medical center. Sadly, he passed away 3 days later. This took place in early November 2017. Immediately I notified the cruise agency and the insurance company, CSA. I filled out all the paper work they required and submitted it via Certified Mail. It took them a month to assign an agent to our case. Once an agent was assigned and following a number of communications, e-mail and verbal, the agent kept requiring more and more information, even information that had been previously submitted. There was always an excuse, such as "We have requested additional information from your travel supplier or agent" and "We must obtain additional medical information beyond what was provided with this claim", and others. This was as recently as March 18. My wife and I then decided to take matters into own hands and took the initiative to go to the Medical Center and get the information they claimed that they were waiting for, and got it quickly and without any problem. We mailed it to the agent via Certified Mail (as we had done earlier). Finally around April 6, almost 5 months later, the agent called to let us know that we would be receiving the insurance payment, which we finally did receive.
In summary, dealing with CSA Claims was very frustrating. This was as clear-cut, straight-forward and as an uncomplicated claim as possible, yet they kept delaying the claim and showed very little compassion and care for what we were going through, which added to our pains and sorrow during a most difficult time for us. I feel that if it hadn't been because we took the initiative to do the leg work and stay on their back, more than likely a few more months would have passed without resolution to our case. If there is good news, it's that they finally paid the claim. In contrast, I must say that the cruise agent and the cruise line were most helpful, accommodating and compassionate in servicing our needs.
Lastly, I fail to understand why folks give and insurance company a 5-STAR rating when they had no need to file a claim! Those reviews are totally useless!
In summary, dealing with CSA Claims was very frustrating. This was as clear-cut, straight-forward and as an uncomplicated claim as possible, yet they kept delaying the claim and showed very little compassion and care for what we were going through, which added to our pains and sorrow during a most difficult time for us. I feel that if it hadn't been because we took the initiative to do the leg work and stay on their back, more than likely a few more months would have passed without resolution to our case. If there is good news, it's that they finally paid the claim. In contrast, I must say that the cruise agent and the cruise line were most helpful, accommodating and compassionate in servicing our needs.
Lastly, I fail to understand why folks give and insurance company a 5-STAR rating when they had no need to file a claim! Those reviews are totally useless!
Jorge A. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
I wish that your company could have a partial refund to customer who did not file a claim.
Gregory T. would not
recommend this plan to a friend or relative.
-
Mike
Thank you for your feedback on the policy. We are happy to hear that your trip went well and you did not have any issues that would cause you to use the plan. Travel insurance does provide peace of mind in case you do have to use it, but unfortunately, no travel insurance provider would issue you a refund after you've taken a trip.
Your plan did have a 10 Day Review Period to request a refund after you purchase. If after you look over your policy, you find that it does not meet your needs, you can cancel it while you are inside the review period. Comprehensive travel insurance goes into effect for you the following day after you purchase a plan to cover you for Trip Cancellation.
In the future, please consider calling us prior to purchasing a plan so that we can assist you in answering any questions that you may have. Our toll free telephone number is 800-487-4722.Apr 17,2018
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Customer representative was most helpful in answering questions prior to taking out policy. The procedure was handled professionally and quickly.
David M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
As we did not need to use the coverage it is hard to have a complete opinion of the company/policy
Samuel M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Had to file a claim in Jan of 2017 and was very impressed with the professionalism....that's why we purchase CSA Ins. Again for our Jan 2018 cruise.
Lawrence G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Satisfied.
Olive M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
I am not an underwriter. However high cost and coverage levels to me compared to your very potential low risk seems high.
Randall P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
We drove in our own car so we didn’t like it that we were needed to pay for covered and delayed or missed airfare and lost luggage although we didn’t need the coverage The persons we talked to on the phone were knowledgeable and extremely helpful We liked that they sent information on computer do we could look at it and compare
Carol L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
I called and was very satisfied with the help I recieved. It was a piece of mind that made my trip much more enjoyable. I will use it again on my next trip if necessary.
Peggy R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Thank goodness we didn't have to file a claim, but that means my review doesn't review the most important part of the policy!
Karen K. would
recommend this plan to a friend or relative.
One of the benefits of purchasing your policy through InsureMyTrip is our promise of "Unparalleled Customer Service". Sometimes, a claim is denied by the travel insurance company or your claim may take an unusually long time. When this happens, InsureMyTrip customers have the option to have their claim reviewed by one of our Anytime Advocates® who will support you with the process.
Once again, we would like to express our sympathies and encourage you to call Customer Care at 800-487-4722 in the future for assistance in quoting, purchasing or claims. We are available weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM.