Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
It is hard to say how satisfied I am with the plan but the claim filing process is atrocious. I still have not been able to get out of an infinite sign in loop. I went to the claim page and created a username (email) and password. I promptly got sent an email to verify my password. When I went to sign back in I got the same create and account sign in page. When I tried to create a new account they told me my email had one. I went to the home page and logged in but they said I had the wrong password. When I asked to change my password they said they would send me an email but one never came. I will try again in a few hours and see if that leads to a better outcome and review.
Sidney H. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
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Samantha FourezGenerali Global Assistance
Thank you for your feedback. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at [email protected] and one of our dedicated customer service team members will be happy to assist you.Apr 02,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Great plan. This plan made our trip less stressful knowing that if anything went wrong we would be completely covered for all losses.
Danny S. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!Apr 02,2024
The trip included a
cruise
Generali Global Assistance
Standard
I am now in the 5th month of attempting to obtain a partial refund for a trip that had to be cancelled due to a dire medical diagnosis and subsequent treatment. The diagnosis was early enough to allow me to cancel the cruise and reduce the insurance request by 50% of the purchased coverage amount. I was on the insurance web site when I contacted the insurance rep through the chat feature and was informed that I did not have a claim submitted (even though the web site showed the claim number, date of claim, and the heading "Claim in Progress" - I have a screenshot). As we were discussing this, the screen suddenly changed to report that I had no claim. When I questioned this, the rep had "no idea" how this happened. I hope I am sending this review prematurely and I am going to receive the partial refund (then I will amend this review) but I am proceeding to answer now as I received a request to do so from the company to review how I enjoyed my cruise.
Ronald B. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
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Angie
Thank you for your feedback, Ronald. At Generali Global Assistance, we pride ourselves on providing the support that is crucial for happy and safe travel, backed by Generali, one of the largest insurance companies in the world. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously. We will review your claim further and be in touch should we need further details. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].
Dec 15,2023 -
PatsyC
I would like to know how this was resolved for the customer.Jan 20,2024
The trip included a
tour
Generali Global Assistance
Standard
Generali is a complete racket. I have been tying for weeks to follow up on a claim and all they do is give me the run-around. Obviously they don't want to pay out the claim so they are ignoring me and hoping I'll give up. What a bunch of crooks. Will never use Insuremytrip or Generali again.
Kenneth B. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Kaylie
Thank you for your feedback. Generali has provided the following response:
"Thank you for your feedback. At Generali Global Assistance, we pride ourselves on providing the support that is crucial for happy and safe travel, backed by Generali, one of the largest insurance companies in the world. We’re sorry to hear about the circumstances surrounding your experience and for not meeting your expectations. We take customer service and the claims review process very seriously. We have requested to have one of our dedicated customer service team members reach out to you to offer further assistance with your case. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected]."Mar 23,2023
The trip included a
tour
Generali Global Assistance
Standard
I have bought travel insurance multiple times in the past, but this was the first time I actually filed a claim. The process to file the claim online was very easy to use. I received the approval to my claim only one day after I filed it and a check arrived in the mail a week later. I was very impressed and would definitely use Generali Global Assistance for further travel insurance needs.
Shannon M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
We purchased this policy to guard against various risks on our trip after comparing a number of offerings. The website was great at facilitating our research and decision-making. Best of all, none of the risks came up so we enjoyed ourselves and did not have to file any claims.
Paul S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Yes. I buy it strictly as a precaution. Have never had to use it.
Francine F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
This policy covered most of the items I was interested in but not all. If the motorcycle I requested to rent (in order to fit me and thereby enable me to safely ride it) was not available when I got there this policy would NOT have covered me for the trip and tour expenses. The tours have you sign a waiver and trip insurance doesn't cover you if they can't deliver what they promise. I had to take it on faith that the tour company would in fact provide the model I requested. There should be a way to buy trip insurance to cover this potential type of problem.
Paula M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Thankfully did not have to use, but it was reassuring to have insurance.
JEAN A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I am very happy to say that although it took a while for resolution to my claim, I did get a completely fair and just solution to my claim. I do understand with the Covid pandemic that delays are not unusual and understandable but nonetheless great customer service revolves on addressing consumer concerns which definitely was done. I would recommend both InsureMyTrip and Generali Global Assistance Insurance wholeheartedly and not hesitate to tell my family and friends this and look forward to using again once worldwidetravel becomes more available and safe. Thanks again for listening and acting positively on my claim.
Veda F. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful